Team Member Job Description

POSITION TITLE: Team Member REPORTS TO: Store Manager

Position Purpose: Provides customers with prompt service, makes high-quality beverages and products, and maintaining a clean comfortable store environment. Models and upholds Dunn Brothers policies, practices, and standards.

Core Responsibilities

Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer. ? Provides consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards. ? Creates a positive and energetic atmosphere for every guest and employee. ? Manage cash drawer and follow all cash handling policies and procedures. ? Assist with new hire training by helping coach and develop team members.

PEOPLE

Available to work flexible hours, Monday thru Friday, availability between 6am-4pm. ? Maintain consistent attendance and punctuality. ? Available to perform many different tasks within the store during each shift. ? Engage with our customer, make a connection, anticipates guests’ needs. ? Being resilient under pressure

PRODUCT/SERVICE: ? Ability to carry out and understand upcoming marketing promotions. ? Ensures each and every product delivered to the guest meets Dunn Brothers standards. ? Ensure all product levels are maintained.

ENVIRONMENT

Ensures checklists, side jobs, and cleaning projects are completed. ? Ability to work as part of a team

DRIVING FOR RESULTS

Drive for results with ongoing promotions, achieving store goals, and upselling each customer.