Under general supervision of the Starbucks Shift Supervisor, you will perform a variety of duties. This includes:
- Preparing hot and cold beverages to serve
- Serving packaged and prepared foods
- Compiling routine food orders,
- Receiving and putting away deliveries, cleaning, and sanitation
- Operation of computerized POS for transactions.
MISSION, VALUES, AND SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Job Responsibilities
- Serve hot coffee and tea beverages
- Use and operate all appropriate equipment.
- React politely and quickly to requests, queries, issues, and grievances.
- Accept cash and credit card transactions correctly, following proper funds practices.
- Display a deep knowledge of all menu options.
- Follow all applicable health and safety rules.
- Supports Starbucks’ culture, values, and goals.
- Capable of working under duress while maintaining a calm disposition.
- Keeps the business in good order and predicts the demands of the customers.
- Clean, organize, and stock supplies and facility.
Organizational Responsibilities
Associate complies with the following organizational requirements:
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect customers and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon’s six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education And Experience
- The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous customer service experience in a food service environment is also preferred, but not required.
Knowledge & Skills
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team.
- Ability to build relationships.
- Requires the physical abilities and stamina (i.e., ability to stoop, reach and lift equipment and supplies; remain on feet for long periods of time) to perform the essential functions of the position.
Working Conditions
- Exposure to noise, moisture, and heat in the food service area.
Physical Demands
- Requires the physical and stamina (i.e., ability to stoop, reach and lift equipment and supplies; remain on feet for long periods of time) to perform the essential functions of the position.