BARISTA & RETAIL SUPPORT

Department: Coffeehouse / Retail Operations

Reports To: Assistant Manager – Front of House & Coffee Shop

FLSA Status: Non-Exempt

Type: Part-Time

Location: Dallas, Texas

Position Summary

The Barista & Retail Support team member plays an important role in creating a warm and welcoming environment that embodies the mission and values of Bonton Farms. This role supports both beverage service and retail operations within the Coffeehouse, ensuring exceptional guest experiences, product quality, and smooth day-to-day operations. The ideal candidate will be passionate about customer service, community, and the mission of Bonton Farms to restore lives, create jobs, and ignite hope in South Dallas.

Essential Duties And Responsibilities

The following duties are intended as illustrations of the work to be performed. Other related duties may be assigned based on organizational needs.

Guest Experience & Service

Greet and engage customers warmly, ensuring a positive and inclusive guest experience.
Prepare and serve coffee, espresso, tea, and other beverages in accordance with Bonton Farms Coffeehouse standards.
Accurately handle customer orders, payments, and receipts using the point-of-sale (POS) system.
Provide knowledgeable information about menu items, retail products, and the Bonton Farms mission.
Assist in maintaining clean and inviting café and retail spaces, including seating areas, counters, and displays.

Barista Operations

Operate and maintain espresso machines, grinders, and brewing equipment safely and efficiently.
Follow all beverage preparation recipes and quality standards.
Ensure products are properly rotated, labeled, and stocked.
Monitor inventory and communicate supply needs to management.
Support training and development of new baristas and volunteers when requested.

Retail & Merchandising Support

Assist in stocking, pricing, and merchandising retail items including Bonton-branded goods, local products, and farm-sourced items.
Monitor product presentation, restocking displays to ensure visual appeal and consistency.
Support inventory counts and assist with receiving deliveries.
Provide product knowledge to guests and promote featured retail items.
Ensure retail area meets cleanliness and safety standards.

Team & Community Engagement

Demonstrate Bonton Farms’ core values in all interactions with guests, team members, and community members.
Collaborate with Coffeehouse leadership and team members to support daily goals and special events.
Participate in team meetings, trainings, and mission-related community engagement opportunities.
Support volunteer and apprenticeship participants with encouragement and teamwork.

Qualifications

Prior experience in customer service, coffee service, or retail preferred.
Strong interpersonal and communication skills with a friendly and approachable demeanor.
Ability to multitask and work effectively in a fast-paced, team-oriented environment.
Basic math and cash-handling skills.
Ability to follow recipes, instructions, and maintain consistent quality.
Flexibility to work mornings, weekends, and occasional events.
Must be 18 years of age or older.

Physical Requirements

Ability to stand and walk for extended periods (up to 8 hours).
Frequent lifting and carrying of up to 25 pounds.
Reaching, bending, and occasional climbing on step ladders.
Exposure to varying temperatures from indoor and outdoor service areas.

Work Environment

This position operates in a café and retail environment that promotes community engagement and social enterprise. Team members will interact with diverse groups of guests, volunteers, and staff. A positive, adaptable, and mission-driven attitude is essential.

Mission Alignment

All employees of Bonton Farms are expected to embody the organization’s mission: to restore lives, create jobs, and ignite hope in South Dallas through the power of community and enterprise.