At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We’re looking for positive and energetic folks with amazing service skills and a strong desire to learn about coffee. Join the team and live with Verve!
Key Responsibilities
Welcome and connect with every customer every time by being a brand ambassador with positivity and enthusiasm
Consistently provide quality beverages and food
Have a clear knowledge on all inventory items and accurately communicate product information to customers by responding to questions, orders, and concerns
Maintain a clean environment including the cleaning of the back of house, bar areas, and patios to contribute to a healthy environment for customers and employees
Contribute to store profitability by following Verve’s cash handling and cash register protocols
Participate in the training and development of new employees
Work at different stations in the café as needed and assigned
Follow all Verve policies, procedures, and processes
Have a passion for coffee!
Qualifications and Requirements
Retail and/or customer service experience is preferred and Coffee experience is plus
Must maintain current state-issued Food Handler Card
Must be 18 years or older
Able to multi-task and deal with ambiguity in a fast-paced environment
Ability to communicate effectively with others, written and verbally
Inclusive, respectful and professional and the ability to work as part of a team
The employee must occasionally lift and/or move up to 25 pounds
The hours can be part-time/full-time based on availability, available weekends and Holidays, Hours can fluctuate due to the needs of the business.
Benefits and Compensation
Available to all employees
Competitive Hourly wage
Employee Assistance Program (EAP) – Physical and mental health, financial and legal coaching available at no cost to the employee
Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food items
Continuing coffee education classes
Mentorship and positive work environment
Paid sick time
After 60 days of employment
Healthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401k
Holiday Pay after 90 days of employment.
Eight observed holidays per year
Compensation will be commensurate with experience and location.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
Salary
$17 – $18.5 per hour