- Area of Interest: Support Services
- FTE/Hours per pay period: 0.01
- Department: Coffee Shop- SLRMC
- Shift: PRN weekend evenings
- Job ID: 162746
UnityPoint Health Information
Why UnityPoint Health?
Commitment to our Team – We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and an unwavering belief in doing what’s right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
- Caring is what we do, and it starts with our team members: expect paid time off, parental leave, 401K matching and an employee recognition program as we support you both personally and professionally.
- You can only give your best when you feel your best, and we help you live well with dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members to give you peace of mind.
- We strive to make things easier and more personal in health care to set us apart from the rest, and you can experience that commitment through early access to earned wages with Daily Pay, a tuition reimbursement program designed to help you further your career and adoption assistance to help you grow your family in the way that works for you.
Diversity, Equity and Inclusion Commitment – At UnityPoint Health, we honor the ways people are unique and embrace what brings us together. Our collective goal is to champion a culture of belonging where everyone feels valued and respected.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org
Overview
UnityPoint-St Luke’s Hospital Coffee Shop
PRN (as needed)
Weekend evenings
Prepare, provide and serve attractive and quality food and beverages with a friendly, safe and courteous manner to all customers in accordance with all department policies & procedures. Perform duties of cleaning and sanitizing dishes, pans, and equipment throughout the department. To stock display cases and coolers. Provide excellent customer service.
Responsibilities
Customer Service/Patient Care
- Prepares, provides, and serves attractive and quality food and service as assigned.
- Maintains good portion control.
- Utilizes positive customer service skills such as smiling, offering suggestions, providing for special requests, etc.
- Fulfills any and all other designated tasks pertinent to the success of the NFS department.
Technical & Safety
- Correctly operate department equipment that has been assigned.
- Clean and restock dishes, food, supplies, and beverages during hours of operation as assigned.
- Practices HACCP guidelines for food handling and a sanitary and safe condition. Reports any equipment malfunction to a supervisor. Monitors and records temperatures, utilizes safe food handling techniques, maintains a clean orderly work station.
- Ensures cash is balanced each shift and reviewed by a Team Lead or Supervisor.
- Checks out with Supervisor or Team Lead at the end of their shift.
Basic UPH Performance Criteria
- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
- Demonstrates ability to meet business needs of department with regular, reliable attendance.
- Employee maintains current licenses and/or certifications required for the position.
- Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements within the calendar year.
- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Qualifications
- No experience required. Coffee shop experience preferred.
- ServSafe Food Handler (Training Provided)
- Writes, reads, comprehends and speaks fluent English.
- Multicultural sensitivity.
- Microsoft Office – basic computer skills.
- Customer/patient focused.
- Critical thinking skills using independent judgment in making decisions.
- Machines: Espresso machine, milk steamer, coffee urn, refrigerators, freezers, knives, and any other pertinent food service equipment.