GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best . As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

Position Summary / Essential Functions

This job is onboard a Cruise Ship.

The Barista is responsible for preparing quality beverages according to standard recipes and serving all products with friendly, individualized attention towards each guest. He/she is also responsible for educating external and internal guests about our premium coffees and teas.

Educates guests by presenting and explaining the coffee drink menu; answering questions.
Sells coffees and teas by explaining differences in coffee beans, teas.
Prepares and sells drinks by following prescribed recipes and preparation techniques.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
Responsible for ensuring that company standards of service for beverages other than tea and coffee are being followed and that the standard drink recipes, including proper garnishes, are adhered to.
Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

Qualifications / Requirements

Minimum of six months of work experience in a specialty coffee/tea store or other related experience is required.
Basic to Intermediate level English verbal and writing skills, including the proper use of English grammar is required.
Basic to Intermediate skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, POS, Micros).

EDUCATION

High school diploma or foreign equivalent is required.
Certification from the American Barista & Coffee School or equivalent is required.
Position-specific STCW training from an accredited educational institution is required.
Continuous education in beverage courses from a recognized educational institution is preferred.

ATTRIBUTES

Must be detail-oriented.
Must have an energetic and outgoing personality.
Proactive, Team Player, Problem Solver.
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

At a Glance

LEARN MORE ABOUT OUR COMPANY:

Brand Overview

Norwegian Cruise Line:

Oceania Cruises

Regent Seven Seas Cruises:

News Releases

GET SOCIAL WITH US!

Facebook

LinkedIn:

Instagram

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.