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Description
This position requires you to work Thursday – Sunday. Closing shift is out by 5:00p
Cafe hours are: MON-FRIDAY 6:00 AM – 4:00 PM; SAT & SUN 7:00 AM – 4:00 PM
Summary
This position is responsible for supervising and coordinating the activities of workers on shift, engaged in selling doughnuts, espresso drinks and/or general lines of merchandise, by performing the following duties:
Essential Duties And Responsibilities
- Manage and prioritize duties during each assigned shift, including giving direction to employees, organizing breaks and assigning duties as needed. Using a “Guest First” decision making process.
- Guarantees the best possible customer service at all times.
- Maintain a high level of customer service in order to lead others by example.
- Maintain an enthusiastic and positive approach in work.
- Create a rapport with customers.
- Follow cash handling procedures and train crew members accordingly.
- Prepares daily deposits.
- Occasionally assist with planning and preparing work schedules, reports, and orders.
- Anticipates customer and café needs by constantly evaluating the environment, customers and staff for cues.
- Provide a high level of product knowledge, including ingredient and allergen information; answers customers’ questions.
- Communicates information to the Café Manager that will assist in further training and development of all employees.
- Work with Café Manger to document employee interactions, including but not limited to: interactions, verbal warnings, and written warnings.
- Monitor product quality and communicates issues to the Café Manager.
- Monitor the daily doughnut supply and coordinates efforts to replenish when quantities are low.
- Address all equipment issues immediately and communicate with the Café Manager to coordinate necessary repair, this includes point of sale and computer terminals.
- During shift ensure proper health, safety and sanitation guidelines are followed and address any concerns immediately.
- Adhere and reinforce Top Pot policies, procedures, and training guidelines: including, but not limited to dress code, cash handling, employee dining, duties and behavior.
- Answers customer’s complaints or inquiries, where needed, in the absence of the Café Manager.
- Responsible for securely opening and closing the building.
- All applicable essential duties covered in the Barista job description.
- Additional duties as assigned.
Requirements
Qualifications:
- Demonstrates a customer focused, customer first, attitude.
- Knowledge of or ability to learn P.O.S. system for cashiering duties.
- Basic computer proficiency.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- A food handler’s permit is required.
- Supervising employees during assigned shifts this includes:
- Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Training employees, assigning work, rewarding and disciplining employees.
- Addressing complaints and resolving problems.
- Demonstrated ability to use sound judgment
- Detail oriented
- Ability to problem solve when dealing with problems involving a few concrete variables in standardized situations.
- Clear communication skills
- Maintain a calm demeanor during periods of high volume.
Salary Description
$18.50 plus tips