Job Overview:
We are looking for a dedicated and experienced Cafe Supervisor to join our team and ensure the smooth operation of our first U.S. location. The ideal candidate will have a passion for the food and beverage industry, excellent leadership skills, and a commitment to providing exceptional customer service. As a Uniqlo Cafe Supervisor, you will oversee daily operations, manage staff, maintain high standards of food quality and hygiene, and create a welcoming atmosphere for customers.
About Uniqlo Coffee:
Uniqlo, a globally recognized brand known for its high-quality, functional, and stylish apparel, is expanding into the world of coffee with the launch of our first café in the United States! Our mission is to provide an exceptional coffee experience that aligns with Uniqlo’s values of quality, innovation, and customer satisfaction. We are excited to bring our signature dedication to excellence to the café environment and are seeking passionate individuals to help us shape this new venture.
Pay Range:
$22-$24/hour
Responsibilities:
- Oversee daily operations of the cafe.
- Manage and train staff to uphold Uniqlo Coffee’s service standards.
- Ensure high standards of food and beverage quality.
- Maintain a welcoming atmosphere for customers.
- Handle customer inquiries and complaints professionally.
- Manage inventory and order supplies as needed.
- Implement and enforce cafe policies and procedures.
- Monitor staff performance and provide feedback.
- Ensure compliance with health and safety regulations.
- Coordinate with suppliers and vendors.
- Maintain accurate financial records and reports.
- Support the Cafe Manager in scheduling staff shifts.
- Lead regular staff meetings and training sessions.
- Promote a positive and productive work environment.
- Assist in marketing and promotional activities.
- Ensure efficient and effective service delivery.
- Address any operational issues promptly.
- Support the Cafe Manager in achieving business goals.
- Foster and develop strong customer relationships.
- Manage the cafe’s financial performance.
Required Skills & Qualifications:
- Proven experience as a Cafe Supervisor or similar role (1 year required).
- Strong leadership and team management skills.
- Excellent customer service skills.
- Knowledge of food safety and hygiene regulations.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve issues.
- Proficiency in using cafe software.
- Flexibility to work various shifts, including weekends and holidays.
- Financial management and reporting skills.
- Ability to lift and carry up to 40 lbs.
- Attention to detail and problem-solving skills.
- Positive attitude and strong work ethic.
- Ability to work independently and as part of a team.
- Experience in inventory management.
- Ability to train and motivate staff.
- Commitment to providing exceptional customer service.
Benefits:
- Employee discount.
- Flexible scheduling options.
- Opportunities for growth within Uniqlo Coffee.
Shift Availability:
Day shift / Night shift
Experience Required:
- Cafe Supervisor or Shift Leader: 1 year (Required)
- Guest services: 1 year (Preferred)
- Barista experience: 1 year (Required)
Work Location:
In person
Join us in making Uniqlo Coffee a premier destination for high-quality beverages and exceptional service. Apply today to be part of this exciting new venture!