Description

Pay Rate: $21.91/hr.

Shift: Swing

Position Type: Full Time

A FULL HOUSE OF TOTAL REWARDS

Competitive Pay: $21.91/hr. – $24.10/hr. (Dependent on experience)
Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

This position will lead the front-of-house team by ensuring exceptional quality in food, beverage, and service while maintaining cleanliness and operational standards, and elevating the guest experience. This role involves fostering a culture of superior guest service, managing performance, ensuring adherence to policies, and maintaining accurate records for personnel, sales, and labor.

SUPERVISORY SCOPE

None.

Essential Duties / Responsibilities

Knowledge & Expertise: Demonstrate comprehensive knowledge of positions, policies, and procedures, mentor team members and step in to support as needed.
Cash Handling Oversight: Oversee cash handling procedures, ensuring the accurate operation of the point-of-sale system, managing cash, and making change as necessary.
Guest Communication: Address and resolve guest inquiries, complaints, and concerns promptly and professionally, in line with department policies.
Internal Communication: Maintain effective communication with Team Members through memos, bulletin boards, shift reports, and meetings.
Training & Certification: Train new baristas and offer feedback to ensure proper techniques, customer service, and product knowledge.
Policy Adherence: Monitor staff compliance with department policies, including confidentiality, POS transactions, cash handling, sales labor reporting, and product up-selling.
Additional Duties: Perform other duties and responsibilities as assigned.

Requirements

Education and Experience:

One (1) year of Barista experience.

Skills And Abilities

Training: Strong knowledge of policies and procedures, with the ability to mentor, train new team members, and provide constructive feedback.
Cash Handling & Financial Oversight: Proficient in overseeing cash handling processes and ensuring accurate POS system operations and transactions.
Guest Service & Communication: Excellent interpersonal skills to address guest inquiries, complaints, and concerns promptly, maintaining professionalism.
Policy Enforcement & Compliance: Ability to monitor and enforce adherence to department policies and procedures, ensuring consistency and accuracy.
Team Collaboration & Flexibility: Effective communicator, able to work well with team members and adapt to additional duties as needed to support operations.

Preferred

Education and Experience:

Experience in a high-volume a la carte venue.
Experience in MS Word, MS Excel, MS Power Point, and POS.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.