As the Lead Barista at Kettle, you’ll play a crucial role in shaping the daily experience of our guests by delivering exceptional coffee and customer service with style. You will be responsible for leading a dynamic team of baristas, creating a fun, fast-paced environment, and upholding our high standards of quality and service. You’ll serve up espresso drinks, fresh pastries, and sandwiches, all while maintaining Kettle’s signature vibe of creativity and energy. If you’re passionate about coffee, food, music, and fun – this is the place for you!
Responsibilities
- Ability to prepare and execute all food and beverage orders, working collaboratively with baristas to ensure efficient service
- Oversees and leads Kettle team hourly schedules according to labor hours budgeted. Emails weekly employee schedule each week according to deadline.
- Onboards new employees, meeting the new employees on day one, providing training plans, and administers uniforms and schedule.
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Auberge Resorts.
- Maintains a calm demeanor during periods of high volume or unusual events to keep the Kettle operating to standard and to set a positive example for the shift team.
- Anticipates customer and Kettle needs by constantly evaluating the environment and customers for nonverbal cues.
- Communicates information to Kettle Manager so that the team can respond as necessary to ensure customer and employee satisfaction.
- Assists with new partner training by positively reinforcing successful performance and giving
- respectful and encouraging coaching as needed. Provides feedback to Kettle Manager on partner performance during shift.
- Contributes to a positive team environment by recognizing challenges or changes in partner morale and performance and communicating them to the Kettle manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partners performance.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Kettle operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products..
- Utilizes operational tools to achieve operational excellence during the shift. Maintains regular and punctual attendance
Company Description
Madeline Hotel & Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region’s premier year-round basecamp for alpine adventure. Our talented team is world-class with a strong commitment to service standards and a passion for creating unique and authentic experiences. Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement.
The targeted compensation rate for this full time year round, non-exempt position is $18/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.
Qualifications
- Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
- Meet Kettle operating policies and standards, including providing quality beverages and food
- products, cash handling and store safety and security, with or without reasonable accommodation
- Strong multi tasking and organization skills.
- Ability to use Microsoft and Google software.
- Ability to speak in English and Spanish, preferred but not required.
- Micros experience preferred
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
Benefits Package
The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it’s probable that it will be reposted in the future.
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.