Account Sales Representative

Company Description Caruso’s Coffee is a growing coffee roasting and manufacturing company based in Brecksville, Ohio, servicing customers across the coffee industry. We specialize in coffee roasting, manufacturing, private label coffee and customized coffee programs for businesses of all sizes. In addition to our focus on private label programs, we also own and operate a very strong brand in our region; the Erie Island Coffee Company.  

Role Description The Account Sales Representative is a full-time, on-site role based in Brecksville, OH, responsible for growing and maintaining Caruso Coffee’s customer base. This position will have a dual focus. Part of the week will be spent in the office supporting the customer service team and our current customer base, while the remainder of the week will be spent in the market prospecting for new customers, developing new business and checking on existing business. 

The ideal candidate is self-motivated, knows how to build a relationship from the ground up through making cold calls, setting appointments and taking the sales cycle from start to finish.  This person enjoys being on the road, working independently and is comfortable working in a dynamic small company setting. 

Qualifications

New Business Development

·       Identify, prospect and develop new business throughout Northeast Ohio and surrounding markets

·       Develop a targeted prospect list and maintain a consistent sales funnel of opportunities

·       Spend significant time in the market with prospective customers and developing new relationships

·       Schedule and conduct sales presentations and customer meetings

·       Prepare quotes, proposals, samples and product recommendations

·       Follow up consistently with prospects and moving opportunities through the sales process

·       Meet and exceed established sales and new business goals.  

Customer Service and Account Management

·       Serve as a primary point of contact for assigned customers

·       Build relationships with existing accounts

·       Assist customer service team with weekly orders, product questions and general requests. 

·       Monitor customer orders and proactively help address potential issues

·       Identify opportunities to grow business within existing accounts

·       Provide a high level of responsiveness and professionalism in every customer interaction

Who we are targeting

·       Two plus years of business-to-business sales experience

·       Experience in the food, beverage, coffee manufacturing and distribution industry is a plus

·       Strong customer service and relationship building background

·       Proven track record at growing new business

·       Highly motivated and the ability to work independently without constant supervision

·       Professional, outgoing and personable

·       Excellent follow up skills and attention to detail

·       Strong organizational and time management skills

·       Ability to manage numerous prospects and projects at the same time

·       Valid Driver license and reliable transportation

·       Willingness to travel throughout northeast Ohio and surrounding markets

The ideal Candidate

The ideal person is someone who likes to sell. You are comfortable walking into a new business you’ve never visited, introducing yourself to the decision maker, asking questions, quickly learning about their coffee program and starting a relationship to win their business. 

You are organized, motivated, competitive and capable of creating your own schedule and sales funnel. You also understand that you can’t do everything on your own, you lean in on the resources that the organization has available and are willing to collaborate and ask for assistance to close the deal.  You take care of your customers, return phone calls, solve problems and follow through on commitments in a timely manner. 

Why Join Us

Caruso’s Coffee has been roasting and manufacturing coffee since 2003.  The family has been in the coffee industry since the early 80s. We can service every facet of the coffee industry. We are in growth mode and this opportunity gives the right candidate the opportunity where your work and results will have a direct impact on the company’s growth.