Area Manager - Cafes

Hi, we’re Stumptown. We’re a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

The Opportunity

As an Area Manager at Stumptown, you’ll provide visionary leadership across 3–7 cafes within your assigned geography. You’ll guide and grow a team of passionate leaders and baristas, championing hospitality, operational excellence, and people development every step of the way. Reporting directly to the VP of cafes, you’ll be the go-to leader for your market—bringing strategy to life, contributing to programmatic concepting and curation, leading key projects, maintaining employee and guest facing POS systems, and managing local vendor relationships. This is a dynamic role that blends day-to-day operational excellence with high-level collaboration, ensuring every café reflects our mission, values, and commitment to craft.

What You’ll Do

Lead With Purpose

• Inspire, coach, and empower Café Managers to cultivate high-performing, inclusive teams.
• Set clear expectations and support continuous growth through regular feedback and mentorship.
• Foster a values-driven, supportive, and fun environment for both staff and customers.
• Champion Stumptown’s culture and lead by example in every interaction.
• Develop tailored career paths for leaders and emerging talent.
• Stay connected to trends in coffee, retail, and hospitality to ensure innovation and relevance.
  
  

Drive Operational Excellence

• Ensure strong execution of daily operations across all cafés.
• Recruit and place the right people in the right roles, supporting consistent onboarding and training.
• Uphold standards related to food safety, cash handling, inventory, and risk/loss prevention.
• Partner with HQ teams and cross-functional leaders to roll out brand and product initiatives.
• Support ongoing systems use including Square, D365, online ordering platforms, and vendor tools.
  
  

Own the Results

• Drive performance in line with revenue, traffic, and profitability goals.
• Translate data into insights to improve guest experience and team performance.
• Track and improve key success metrics (sales, turnover, training completion, customer feedback).
• Manage local vendor relationships and community presence.
• Perform all duties and tasks as assigned.
  
  

You’ll Thrive In This Role If You Have

• 3–5 years of café, restaurant, or retail management experience (multi-unit leadership preferred).
• A genuine love for coffee, people, and building great teams.
• A strong grasp of café or food service financials, P&L, and operations.
• Comfort with tools like NetSuite, Microsoft D365, Square, or similar POS/enterprise systems.
• A proactive leadership style with the ability to coach, mentor, and provide clear, productive feedback.
• Excellent communication, organization, and decision-making skills.
• Flexibility to travel locally and nationally (10–20%).
  
  

Work Environment & Physical Demands

• This is a hybrid role. Work will take place in home office and café locations as needed.
• Must be able to stand for long periods and lift up to 20 lbs occasionally.
• Ability to perform repetitive motion with hands, wrists and forearms to operate espresso machines and other equipment.
• Frequently communicates with team members and customers.
  
  

What We Offer

The target base compensation for this position can range from $90,000 and $100,000, depending on experience, plus bonus potential. Stumptown Coffee offers a comprehensive employee benefits program, including: medical, dental and vision insurance; Employee Assistance Program (EAP); Flex Spending Accounts; company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance; Paid New Parent Leave; Short-Term Disability insurance or paid leave programs; 9 paid holidays (plus 1 personal holiday); vacation; sick leave benefits; and, paid HumansKind (Volunteer) hours. And – an amazing employee discount! Additionally, we offer a 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute.

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at [email protected] or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.