Attendant - Cosmos Cafe and Market

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.
  
  

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Universal Stella Nova Resort

Join the team and step into another galaxy, where you’ll help guests land in a universe of thrills and adventure.

What We’re Looking For:

A friendly and service-driven Coffee Cart Attendant who creates memorable guest experiences by delivering high-quality coffee, beverages, and snacks with warmth and professionalism. In this role, you’ll engage with guests, process transactions accurately, and maintain a clean, organized cart to ensure smooth and efficient service. If you thrive in a fast-paced environment and are passionate about hospitality, this is the perfect opportunity to make every interaction exceptional.

Who You Are:

• Coffee Enthusiast: You have strong knowledge of coffee preparation, from espresso drinks to specialty beverages, and take pride in crafting the perfect cup.
• Guest-Focused Professional: You deliver exceptional service with warmth and clear communication, creating memorable experiences for every guest.
• Adaptable and Efficient: You thrive in a fast-paced environment, managing multiple tasks with ease and precision.
• Detail-Oriented Cash Handler: You bring basic math skills and experience with POS systems to ensure accurate transactions and smooth operations.
• Veterans and military spouses encouraged to apply.
  
  

What You’ll Do:

• Welcome guests with warmth and professionalism, creating a positive and memorable experience.
• Take and prepare orders accurately and efficiently, ensuring every beverage meets Loews’ quality standards.
• Respond to guest questions, offer recommendations, and resolve inquiries or concerns promptly and courteously.
• Craft and serve hot and cold beverages, including espresso drinks and specialty coffees, following recipes and presentation guidelines.
• Stock and serve light snacks, pastries, and pre-packaged items while maintaining freshness and quality.
• Operate the POS system to process transactions accurately, handle cash responsibly, and reconcile the cash drawer.
• Apply correct pricing and promotional discounts during transactions to ensure accuracy.
• Monitor inventory levels of coffee, syrups, snacks, and supplies throughout the day, replenishing as needed.
• Communicate low stock levels to the supervisor for timely reordering.
• Maintain a clean, organized coffee cart and surrounding area, ensuring compliance with hygiene and sanitation standards.
• Clean and sanitize equipment, including coffee machines and grinders, on a regular schedule.
• Assist with opening and closing duties and support other food and beverage operations when needed.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.
  
  

Your Qualifications Include:

• Previous experience in a food and beverage setting, particularly with coffee service, is highly preferred.
• Excellent communications skills, written and verbal.
• Excellent time management skills with the ability to multitask and prioritize tasks efficiently.
• Ability to work in a fast-paced environment and manage time efficiently.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.