Bakery & Coffee Supervisor *

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has an opening for a Bakery & Coffee bar Supervisor!

Reporting to the Food Services leadership team, the Bakery/Coffee bar Supervisor is primarily responsible for managing all aspects of the front-of-house service counters for both the coffee bar and bakery. This role blends active, hands-on customer service with merchandising, light bakery production, and team direction. The Supervisor ensures that all cross-trained Food Service Team Members deliver exceptional beverage and pastry quality, maintain strict sanitation standards, and uphold a warm, welcoming environment for customers.

Key Responsibilities

Cafe & Bakery Operations (BOH/Prep)

• Perform basic bakery duties including baking off cookies and bread, cutting cakes, and writing names on cakes.
• Make and ensure that all team members prepare coffee and espresso beverages to standardized methodologies and to complete customer satisfaction.
• Maintain an active maintenance log and oversee the daily functionality and cleanliness of all coffee bar machinery (espresso machine, brewers, grinders, blenders, and refrigeration units).
• Oversee ordering and inventory for the service counters using movement reports to maximize sales while actively reducing waste.
  
  

Merchandising & Customer Service (FOH)

• Maintain products in the vicinity of the bakery/coffee counters (such as bread, cookies, and other baked goods), ensuring they are stocked, faced, clean, and fresh at all times.
• Ensure visual merchandising meets high standards and execute proper product rotation (FIFO), actively pulling subpar and/or expired product from the cases.
• Provide and model an effective—positive, amicable, upbeat, and "smile first"—customer service orientation. Answer customer questions, select products, and package items with care.
  
  

Team Direction & Shift Leadership

• Under general direction, coordinate, train, and supervise Food Service Team Members in the successful completion of their duties at the bakery and coffee counters.
• Ensure efficiencies are utilized between the coffee and bakery counters, directing cross-trained staff during peak customer demand.
• Train employees to provide exceptional customer service, deep product knowledge, and strict service standards.
• Perform periodic employee performance evaluations and check in with staff frequently in a supportive, constructive manner.
  
  

Food Safety & Compliance

• Ensure strict sanitation protocols are followed at all times.
• Maintain the cleanliness of the bakery/coffee retail area, ice cream machine (if applicable) , and in-store seating space in the immediate proximity of the service counters.
• Observe and execute all opening and closing procedures, checking in with department leadership at the beginning and end of the shift.
  
  

Required Skills

• Excellent verbal, interpersonal, and customer service skills.
• Demonstrated experience preparing coffee/espresso drinks and operating commercial cafe equipment.
• Ability to prioritize work, handle multiple concurrent tasks, and delegate effectively in a fast-paced environment.
• Physical ability to lift objects up to 20 pounds on a regular basis, stand or walk for more than 4 hours per day, bend and squat frequently, and work in changing temperatures (in and out of walk-ins)
• Minimum of 1 to 2 years of customer service experience in a lead, supervisory, or managerial role.
• Comprehensive understanding of coffee preparation and bakery merchandising.
  
  

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

Benefits Of Working At Woodlands Market Include

• Competitive wages
• Comprehensive Health/Dental/Vision Insurance*
• Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• 35% employee store discount
• Fifty Dollar subsidy towards non-slip shoes every 6 months.
• Awesome, team-oriented environment
• Opportunities for growth and development
  
  

Pay range: 20-26