Barista

Company Description

Eastern Petroleum Corporation (EP) is a fourth-generation, family-owned business based in North Carolina, specializing in the fuel and convenience market. Operating EP Mart convenience stores, as well as distributing wholesale and retail fuels through various channels, EP is dedicated to supporting local communities and recognizing its employees as key to its success. The company offers competitive pay, benefits, and opportunities for career advancement in a collaborative and positive work environment. EP is a trusted leader in the industry, where many of its employees have built long-term careers.

Role Description

This is a full-time role for a Barista located on-site in Rocky Mount, NC. The Barista will be responsible for preparing and serving a variety of beverages and light food items, delivering exceptional customer service, and maintaining a clean and inviting workspace. Additionally, the role involves engaging with customers in a professional and friendly manner, handling transactions efficiently, and adhering to operational and sanitation standards to ensure a quality customer experience.

The barista is responsible for creating a friendly environment and connecting with our customers.  The barista creates great cups of brew custom made for each customer.  This position requires someone who can build a relationship with our customers and who is always ready to serve.  Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard. 

• Responsible for overall appearance and cleanliness of location.  
• Works well with the public and has an outgoing personality. 
• Maximizes store sales by recommending extras on the menu. 
• Complies with company policies and procedures. 
• Maintains a positive attitude and desire for the store and company to succeed in all facets of business. 
• Assists with training of new hire associates.   
• Maintains a “Customer First” attitude, providing great customer service at and follows direction from company and store management. 
• Ensures compliance with requirements by enforcing adherence to policies and procedures, and governmental regulations; reports needed actions/resources and/or compliance/requirement opportunities to the Store Manager. 
• Implements non-discriminatory related skills while training and working with employees. 
• Executes programs to maintain inventory control installed by Store Manager/District Manager. 
• Completes shift duties and lets the Store Manager know if there are any issues that need to be addressed. 
• Conduct a walk around upon arrival and directly before leaving to make sure that everything is clean and stocked. 
• Keeps all monies/currency secure. 
• Operates a cash register/POS unit to company expectations. 
• Positively interact with customers, fellow sales associates, management, vendors, etc. 
• Required to plus sell, suggestive sell and/or up sell customers every transaction. 
• Assists implementation of marketing plans and initiatives by working with other team members. 
• Enforces all policies, regulations, and procedures for all age verification products.  
• Secures and protects all company assets (inventory, property, cash, etc.) by adhering to responsibilities, job description, safety regulations, etc. 
• Able to stand/stay on feet for long periods of time. 
• Clean and maintain cleanliness standards set by the company both inside and outside of the store. 
• Back up for the sales associates if there is a line and you are not serving a customer at the time.  Check out all customers except for lottery customers.   
• Job duties may change with or without notification. 

Critical Criteria

• Must be 18 years of age or older. 
• In addition to a regular work week, must be available to work evenings, weekends and holidays as assigned. 
• Requires experience working with the public. 
• Ability to lift up to 50 lbs. whether stocking or receiving product.  
• Able to stand/stay on feet for long periods of time. 
• Must demonstrate great work ethic, effective communication skills, be self-directed, self-motivated and customer service oriented with a passion to increase sales and profitability. A positive attitude and ability to manage time and multi-task are a must.  
• Ability to follow supervision, complete training/tasks, work well with other sales associates and complete/follow criteria listed in job description. 
• Reliable transportation required. 
• Background check and/or drug screen may be administered at the company’s discretion before and/or after a position is offered.