Barista & Front of House (FOH) Support

Description

The Dining Services department at Elizabethtown College is currently seeking a Barista & Front of House Support (FOH).

This position is responsible for coordinating the daily operation of the Blue Bean Café, creating high-quality beverages, delivering exceptional customer service, and ensuring accurate transaction processing through the computerized ID card access system.

Essential Functions

Barista

• Prepare high-quality coffee, tea, and espresso-based beverages consistently
• Perform upscale beverage preparation, including various brewing and cooking methods
• Operate the point-of-sale (POS) system for transactions, menu updates and display management
• Conduct daily audits of cash drawer, set up registers, and prepare deposits as needed
• Operate and maintain coffee, espresso and smoothie equipment
• Ensure cleanliness and organization of tables, seating areas, and the café workspace
• Support and uphold food safety and sanitation standards for customers and employees
• Assist with student employee training on beverage preparation and café operations
• Maintain accurate cash control records and closing procedures
• Work with the retail manager to manage ordering, inventory, and sales reporting
• Ensure that production and services meet department standards
• Other duties as assigned
  
  

Front of House Support

• Greet customers warmly and provide excellent customer service
• Accurately handle cash, credit, and electronic transactions using a POS system
• Balance cash drawer and report any discrepancies
• Maintain accurate records and cash balances on a meal-to-meal basis
• Responsible for monitoring all guests as they enter the Marketplace by using the computerized ID/cash register system to read all validated ID cards
• Monitor guests in the dining hall for appropriate behavior
• Maintain a clean and organized checkout area
• Perform daily between-meal duties, as specified on the cleaning list
• Responsible for the complete cleaning and sanitation of all designated equipment and areas during close-downs
• Assist customers with questions and purchases
• Ensure compliance with food safety and sanitation standard
• Provide operational support across all Dining Services locations as needed, including Jay’s Nest, Fresh Nest, Marketplace, the Jay Truck, and the Jay Cart.
• Other duties as assigned
  
  

Non-essential Functions

• Help with special functions as needed
• Conduct all responsibilities in a safe manner according to regulations (OSHA, EPA, etc.)
  
  

Requirements

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

Education And/or Experience

High school diploma is required; plus three years of relevant experience in customer service, food service, or retail environment; or equivalent combination of education and experience.

Barista experience preferred, with knowledge of coffee and espresso preparation techniques.

Must be available to work weekends, holidays, and extended hours as business needs require. Ability to work independently with minimal supervision while maintaining a high level of productivity and professionalism.

For full consideration, please provide cover letter, resume and contact information for (3) references.

Other Skills, Abilities, And/or Training

• Ability to work extended hours as needed
• Ability to work weekends, and holidays
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work within strict deadlines
• Good interpersonal skills and desire to be a team player
• Creative problem-solving skills
• Exceptional customer service skills
• Excellent oral communication skills (i.e. ability to deal effectively with others, speak professionally on the phone, etc.)
• Ability to use a multi-line phone system
• Previous supervisory experience is helpful
• Ability to read and communicate in English
  
  

PHYSICAL DEMANDS

• Regularly required to remain seated in a normal position for long periods of time
• Regularly required to stand for long periods of time
• Occasionally required to move about
• Regularly required to climb stairs and/or ladders or use elevators
• Rarely required to maintain balance while walking, standing, crouching, or running
• Rarely required to stoop, kneel, crouch, and/or crawl
• Occasionally required to reach up and out with hands and arms
• Regularly required to talk and hear; verbally express information or instructions
• Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
• Rarely required to lift up to 25 pounds and carry a distance of 10 feet
• Rarely required to push and/or pull up to 25 pounds a distance of 10 feet
  
  

VISION REQUIREMENTSTo successfully perform this position, individuals must possess the following:

• Close vision (clear vision at 20 inches or less)
• Depth perception and the ability to judge distances and spatial relationships
• Adjustable focus
  
  

WORK ENVIRONMENTThe work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The individual is regularly exposed to indoor conditions and moderate noise level; the individual is occasionally exposed to outdoor weather and temperature extremes and chemicals/fumes associated with facility sanitation.