Barista - Orlando Health - Horizon West - Full Time

Position Summary

Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma

Successful Candidates Joining Our TEAM Will Be Eligible For

• Outstanding Benefits with a 403(B) match for full and part-time employees.
• Retirement Savings plan.
• Paid Time Off plan.
• Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program.
• Maternity leave; 4 weeks yearly.
• Among many other benefit programs. Benefits do kick in from day one!
  
  

☕ Barista

📍 Reports To: Retail Supervisor / Food Service Director

🌟 Position Summary

The Barista is the face of the coffee shop, responsible for preparing high-quality espresso-based beverages, coffee drinks, and food items while delivering exceptional customer service. This role promotes coffee enjoyment through customer engagement, beverage expertise, and creating a welcoming experience for every guest.

💼 Experience

• 💰 Minimum of 180 days (6 months) of previous cash-handling experience required.
• ☕ Previous barista, retail, food service, or customer service experience preferred.
• 🛒 Experience operating a point-of-sale (POS) system is a plus.
  
  

☕ Essential Functions

• 😊 Greet customers in a friendly and welcoming manner while maintaining a clean and sanitary environment.
• 🎨 Prepare and present high-quality coffee and espresso beverages with attention to detail.
• ⚡ Maintain efficient customer flow while providing outstanding customer service.
• 🥤 Identify customer preferences and accurately prepare customized beverages.
• 🤝 Foster a positive team environment and remain composed during busy periods.
• 🥪 Prepare food items and grab-and-go products as ordered by customers.
• 🔧 Clean, maintain, and troubleshoot coffee equipment; report repair needs to management.
• 💳 Operate cash registers and computerized order-entry systems accurately and efficiently.
• 💰 Process payments and maintain the security of cash, charge slips, vouchers, and rewards transactions.
• 💬 Demonstrate excellent communication and customer service skills when interacting with customers, patients, visitors, and team members.
• ❤️ Communicate openly, honestly, respectfully, and compassionately with others.
• ⏰ Maintain reliable attendance and punctuality.
• 👔 Follow dress code and grooming standards to maintain a professional appearance.
• 📋 Adhere to all organizational policies, procedures, and safety standards.
  
  

🔄 Additional Responsibilities

• 🔓 Perform opening and closing duties and complete assigned cleaning checklists.
• 📏 Follow portion control, cash-handling, and food service procedures.
• 🛡️ Comply with all food safety, sanitation, and foodborne illness prevention requirements.
• 🌎 Interact respectfully and effectively with individuals from diverse backgrounds.
• 📣 Communicate concerns through the appropriate chain of command.
• ⭐ Support customer experience initiatives and service excellence goals.
• 💡 Contribute ideas and identify opportunities for continuous improvement.
• 🌱 Embrace change, demonstrate flexibility, and participate in cross-training opportunities.
• 🕒 Work rotating shifts based on operational and business needs.
• ✅ Perform other duties as assigned.
  
  

🎓 Education & Skills

• 📖 Ability to read and understand written instructions and information.
• ✍️ Ability to write simple correspondence.
• 🗣️ Ability to respond professionally to customer inquiries and concerns.
• 📞 Strong verbal communication skills.
• 🤝 Excellent relationship-building and interpersonal skills.
  
  

📜 Licensure/Certification

• ❌ No licensure or certification required.
  
  

💼 Experience

• 💰 Minimum of 180 days (6 months) of previous cash-handling experience required.
• 🛒 Experience working in a retail, coffee shop, food service, or customer-facing environment preferred.
• ☕ Previous barista experience is a plus, but not required.