Cafe Lead

Job Summary

The Café Lead is responsible for overseeing the day-to-day operations of the café,

ensuring a clean, welcoming, compliant, and profitable environment for members and

guests. This role provides hands-on leadership to café staff, supports sales and

customer service, manages inventory and ordering, and ensures the café consistently

meets company standards for cleanliness, food safety, and member experience.

The Café Lead serves as a key point of contact for café operations and works closely

with management to identify opportunities to improve sales, products, processes, and

overall member satisfaction.

Supervisory Responsibilities

This position provides supervision to others: No – while this role does not directly

oversee staff, it is responsible for training and day to day operations.

 Supervise and provide day-to-day direction to café staff.

 Train and support new café employees on company expectations, procedures,

customer service, and café operations.

 Ensure café staff follow established food safety, cleanliness, customer service,

and operational standards.

 Provide feedback and coaching to café staff as needed.

 Communicate staffing, operational, or performance concerns to management.

Duties & Responsibilities

 Oversee the daily operations of the café to ensure an efficient, organized, and

positive member experience.

 Maintain overall cleanliness and organization of the café, including work areas,

equipment, counters, storage areas, and customer-facing spaces.

 Order food, beverages, supplies, and other café products as needed to maintain

appropriate inventory levels.

 Monitor inventory levels, track product usage, and minimize waste, spoilage, and

unnecessary expenses.

 Ensure products are properly stored, labeled, rotated, and handled in accordance

with applicable food safety requirements.

 Maintain compliance with health and safety requirements and support the café in

preparing for and successfully completing health inspections.

 Monitor café sales and identify opportunities to increase revenue and improve

product performance.

 Recommend and implement new products, menu items, promotions, or other

ideas to increase café sales and enhance the member experience.

 Provide product samples to members when appropriate and in accordance with

company guidelines.

 Monitor and respond to member feedback related to the café and work to resolve

concerns promptly and professionally.

 Support positive Google reviews and the café's online reputation by providing

excellent customer service and encouraging satisfied members to share their

experiences.

 Ensure the café is appropriately stocked, presented, and ready for members

throughout operating hours.

 Maintain accurate records related to inventory, ordering, sales, and other café

operations as required.

 Communicate café needs, trends, challenges, and opportunities to management.

 Ensure company policies, procedures, and standards are consistently followed.

 All other duties as assigned.

Required Skills & Abilities

 Strong customer service and interpersonal skills.

 Ability to lead, train, and motivate team members.

 Strong organizational and time-management skills.

 Attention to detail and commitment to cleanliness and quality.

 Ability to monitor inventory, identify supply needs, and manage product ordering.

 Basic understanding of sales and revenue-generating practices.

 Ability to identify opportunities for process and product improvements.

 Strong communication and problem-solving skills.

 Ability to work independently while also collaborating effectively with

management and team members.

 Ability to maintain a professional, positive, and welcoming environment for

members and guests.

 Ability to follow food safety, health, and company compliance requirements.

 In compliance with federal law, all persons hired will be required to verify identity

and eligibility to work in the United States and to complete the required

employment eligibility verification form upon hire.

Education & Experience

 High school diploma or equivalent required.

 Food safety or food handler certification, if required by applicable state or local

regulations.

 Previous experience in a café, restaurant, food service, retail, hospitality, or

customer-facing environment preferred.

 Previous Leadership, Supervisory, Or Training Experience Preferred.

 Experience with inventory management, ordering, sales, or customer service

preferred.

Physical Requirements

The physical requirements described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the position’s

Essential Functions.

 Ability to stand and walk for extended periods of time.

 Ability to frequently bend, reach, lift, and carry supplies and products.

 Ability to lift and move items weighing up to 30 pounds.

 Ability to perform cleaning and other physical tasks associated with café

operations.

 Ability to work in a fast-paced environment and remain effective during periods of

high customer volume.

 Ability to communicate effectively with members, guests, and team members.

 Ability to work evenings, weekends, and holidays as business needs require.

 Ability to walk around the facility with moderate to high noise levels.