Coffee Service Technician

Coffee Service Technician – Field Service

Location: Medford, MA | Field-Based / On-Site at Customer Locations

Our client, a well-established commercial coffee and espresso equipment service company, is looking for a skilled Coffee Service Technician to join their field service team in the Medford area.

Do you love digging into a tough equipment problem and walking away knowing you fixed it right the first time? Are you the kind of technician who takes pride in showing up prepared, communicating clearly, and leaving a customer's location better than you found it? Do you have hands-on experience servicing, repairing, or maintaining commercial coffee, espresso, or beverage equipment? If yes, this may be the perfect Coffee Service Technician position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $25.00 - $30.00/hourly, based on experience
• 401k + company matching
• Health and dental insurance benefits
• Paid Time Off
• Overtime paid by the day (kicks in after 8 hrs/day, not 40 hrs/week)
• 1 week on call per month - $100 on-call bonus per on-call week
• Time-and-a-half for on-call hours worked
• Referral commissions for equipment sales leads
• Typical workload is 3–4 calls per day
• Company vehicle provided

A Day in the Life of a Coffee Service Technician

As a Coffee Service Technician, you'll spend your days in the field, installing, repairing, calibrating, and maintaining commercial coffee, espresso, tea, and beverage equipment at customer locations across the service area. Every call is a chance to solve a real problem, build trust with a customer, and keep critical equipment running at its best. This role is central to our client's reputation for reliability and service excellence, making your work directly tied to customer satisfaction and company growth.

Responsibilities include:

• Install, exchange, repair, and perform preventative maintenance on commercial coffee, espresso, tea, and beverage equipment at customer locations
• Troubleshoot and diagnose mechanical, electrical, plumbing, and operational equipment issues in the field
• Calibrate equipment and conduct operational testing to confirm proper function before leaving a customer site
• Proactively identify potential failures or performance issues and recommend corrective action to prevent future downtime
• Complete service calls on time, efficiently, and in accordance with company quality standards
• Accurately complete service tickets documenting equipment serviced, work performed, parts used, and any follow-up needs
• Track parts usage from vehicle inventory and communicate replenishment needs to the appropriate team member
• Communicate clearly and professionally with customers, explaining issues, repair status, and basic equipment guidance in plain terms
• Coordinate with dispatch, the Service Manager, Customer Service, and the Parts Manager to keep service operations running smoothly
• Maintain an organized, stocked, and professional company service vehicle
• Follow all company safety procedures, wear appropriate attire, and maintain a professional appearance at all times
• Participate in the on-call rotation, including availability for nights, weekends, and holidays as assigned
• Respond to urgent and emergency service calls promptly and professionally
• Represent the company with professionalism, accountability, and a customer-first mindset

Requirements and Qualifications:

• Hands-on experience with equipment repair/field service of coffee or beverage equipment
• Ability to diagnose and resolve mechanical, electrical, and plumbing issues
• Strong time management and the ability to independently manage a full-day service schedule
• Experience across a variety of equipment/brands, not just one machine or one manufacturer
• Strong documentation habits, accurate and timely service ticket completion
• Comfortable participating in an on-call rotation, 1 week per month
• Valid driver's license and a clean driving record
• Professional appearance and demeanor in customer-facing environments
• Strong work ethic

About the Hiring Company:

Our client is serving commercial customers who depend on reliable, high-performing coffee and espresso equipment every day. They've built their reputation on technical excellence, responsive service, and treating every customer location like it matters, because it does. They are a tight-knit operation where skilled technicians are valued, supported, and set up to do their best work in the field.

Come Join Our Field Service Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!