Coffeehouse Coach

Who We Are:

At Starbucks, we believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse coach , you’ll lead and support your team of partners to deliver the Starbucks experience, ensuring operational expectations are met every day. You’ll play a key role in executing coffeehouse plans, leading shifts, directing and coaching partners, and calling the plays that drive success. Your leadership will guide the team in maintaining high standards for customer service, partner behavior, coffee quality, inventory management, and coffeehouse operations. You’ll also assist with scheduling and directing partners to ensure the coffeehouse runs smoothly and efficiently.

What You’ll Do:

• Model behaviors for elevating the Starbucks E xperience and coach customer service standards and green apron service expectation .

• Identify and respectfully address customer and partner issues with professionalism and empathy, including by directing partners, by adjusting partner concerns, and participating in corrective action decisions and conversations where necessary .

• Recognize and celebrate partners .

• Recommend and p rovide ongoing coaching to partners in the coffeehouse and ensure expectations and instructions are followed .

• Review Store Action Plan with coffeehouse leader and assist in execution .

• Assess health of overall inventory system and check and adjust orders, as necessary .

• Address potential risks to coffeehouse safety, health, and operations, and address issues identified.

• Analyze your cash management reporting and take action as necessary .

• Strategically f orecast, m anag e, and schedul e hours in your coffeehouse .

• Participate in the hiring, onboarding, and performance management of partners.

• Review coffeehouse communications and cascade as appropriate .

Basic Requirements:

• Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.

• Ability to work full - time, including variable hours such as early mornings, evenings, weekends and holidays .

• Ability to manage coffeehouse operations , including multiple situations in a fast - paced environment.

• Ability to manage resources to ensure that established service levels are always achieved during shift.

• Ability to use discretion in providing direction to others.

• Strong interpersonal skills .

Education and Experience:

• 1 year of customer service and retail experience .

• 1 year of experience in directing the work of others .

Physical Requirements:

• Lifting: Ability to lift up to 40 lbs.

• Bending, Kneeling, and Stooping: Frequent movements required for coffeehouse tasks.

• Standing/Walking: Must be able to stand or walk for extended periods (up to 90% of the time).

• Reaching and Handling: Required to perform precision work with hands, such as operating bar equipment.

• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or aromas .

If you love coffee, people, and making someone's day a little brighter, we'd love to have you on our team! Apply today at starbucks.com/careers