Director, coffeehouse enablement - Licensed Coffeehouses

Now Brewing – director, coffeehouse enablement – US Licensed Coffeehouses (Seattle) #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The director, coffeehouse enablement – US Licensed Coffeehouses (USLC) role contributes to business success by equipping licensed coffeehouses for sustainable growth and operational excellence. This leader is responsible for building capabilities, driving consistency in execution, and strengthening licensee partnerships through clear communication, structured programs, and operational rigor.

This role sits at the center of enablement—ensuring new and existing coffeehouses are set up for success through strong standards, readiness, and ongoing support—while translating enterprise priorities into practical, field-ready solutions that drive performance across the USLC portfolio.

As a director, coffeehouse enablement you will…

• Equip coffeehouses for success by building scalable capabilities, tools, and resources that enable consistent execution across licensed locations.
• Lead openings and operational excellence efforts, including end-to-end training and readiness for new coffeehouses and targeted support for underperforming locations
• Serve as the “source of truth” for standards and compliance, ensuring clear, accessible guidelines and partnering closely with third-party review processes to uphold brand and operational integrity.
• Drive communication and engagement strategies that strengthen alignment with licensees, ensuring clarity, consistency, and connection to enterprise priorities.
• Oversee training, program, and promotional readiness, ensuring licensees are prepared to successfully execute key initiatives and deliver a consistent partner and customer experience.
• Sustain and evolve the Licensee Success System, embedding routines, tools, and practices that enable long-term performance and continuous improvement.
• Lead equipment and product operationalization, ensuring new innovations are translated into practical, executable solutions across licensed environments.
• Partner cross-functionally to align enablement strategies with broader USLC priorities, balancing operational excellence with business growth objectives.
• Build and develop a high-performing team, fostering an inclusive environment while driving accountability, engagement, and strong business outcomes.
  
  

We’d love to Hear From People With

• Proven ability to drive operational excellence and capability building at scale, ideally across distributed or partner-operated environments
• Strong executive communication and storytelling skills, with the ability to translate complex operational needs into clear, actionable direction
• Experience leading training, readiness, or field enablement strategies that improve performance outcomes
• Demonstrated success managing standards, compliance, or quality assurance programs
• Ability to influence without authority and build strong partnerships across cross-functional and external stakeholders
• Experience supporting multi-unit operations, licensed/franchise models, or retail field environments
• Strong problem-solving skills with the ability to identify root causes and implement structured interventions
• 8+ years of experience leading large-scale, cross-functional initiatives or programs
• Proven experience building and developing high-performing teams in a matrixed organization
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.