Director, Retail Infrastructure Services

Now Brewing – director, Retail Infrastructure Services!

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Starbucks director of Retail Infrastructure Services you will . . .

Lead the organization responsible for delivering, sustaining, and continually improving the technology infrastructure that supports Starbucks company-owned coffeehouses across the United States and Canada. This leader owns the operating model, supplier ecosystem, financial discipline, and service performance for the infrastructure capabilities that enable store openings, remodels, lifecycle programs, repair and maintenance, and day-to-day technology sustainment. The role requires close partnership across Technology, Coffeehouse Operations, Construction, Facilities, Sourcing, Finance, and external suppliers to improve reliability, reduce store disruption, and create a more scalable, data-driven service model.

Who you are...

• A strategic, operationally grounded leader who can translate technology priorities into scalable services that work inside complex retail environments.
• You understand that store technology is not just infrastructure — it’s an ecosystem enabling partner productivity, digital ordering, production workflows, customer engagement, payment processing, and operational excellence.
• Comfortable leading through ambiguity, building cross-functional alignment, and driving accountability across internal teams and external suppliers. You bring strong business judgment, executive communication, financial discipline, and the ability to balance speed, service quality, risk, cost, and operational impact.
• You build strong teams and trusted relationships. You inspire partners to deliver business results, identify and grow talent, provide coaching and leadership support, and create an environment where teams work together effectively.
  
  

What You’ll Own

• Own the strategy, roadmap, operating model, and governance for Retail Infrastructure Services across company-owned stores in the U.S. and Canada, with scope spanning store infrastructure, network connectivity, in-store hardware, field services, lifecycle programs, and technology sustainment.
• Accountable for end-to-end service performance across store openings, remodels, relocations, closures, infrastructure deployments, lifecycle refreshes, sustainment, repair and maintenance, and retirement activities.
• Own portfolio-level financial stewardship for RIS-managed services, including budget planning, forecasting, cost-to-serve transparency, total cost of ownership discipline, cost optimization, invoice controls, supplier spend governance, and vendor commercial accountability.
• Lead supplier strategy and governance across VARs, OEMs, telecommunications providers, field service partners, and managed service suppliers.
• Build organizational capability, talent depth, and leadership effectiveness across direct and indirect teams.
• Serve as an escalation leader for complex operational issues, supplier performance challenges, and technology disruptions impacting coffeehouses.
• Champion continuous improvement, AI adoption, automation, and process modernization to reduce manual work, improve scalability, and free partners for higher-value work.
  
  

How You’ll Create Impact

• Build and execute a multi-year roadmap that improves reliability, scalability, standardization, automation, and service quality across coffeehouses.
• Improve execution of store openings, remodels, relocations, closures, technology refreshes, connectivity upgrades, and sustainment work.
• Establish operating rhythms, dashboards, scorecards, and service reviews that create visibility, accountability, and faster decision-making.
• Mature supplier performance through SLA governance, escalation management, root-cause analysis, corrective action, and continuous improvement routines.
• Modernize repair and maintenance operations by improving cost transparency, reducing avoidable dispatches, strengthening preventive maintenance, and improving vendor accountability.
• Partner with Coffeehouse Operations, Construction, Facilities, Product, Engineering, Sourcing, and Finance to reduce store disruption and improve the partner and customer experience.
• Build a team culture rooted in accountability, collaboration, operational excellence, continuous learning, and measurable business impact.
  
  

We’d love to hear from people with

• Experience working successfully in fast-paced, cross-functional environments.
• Experience leading large-scale service delivery or infrastructure operations in a distributed, multi-site environment.
• Experience managing strategic suppliers, vendor performance, SLAs, escalations, service quality, and account governance.
• Background managing large operational budgets, supplier spend, financial forecasts, cost optimization, total cost of ownership models, cost-to-serve transparency, invoice controls, and vendor commercial performance.
• Experience leading teams through transformation, process standardization, automation, operational maturity, and continuous improvement.
  
  

What We’re Looking For

• 10+ years of experience in infrastructure or retail technology operations, management, or related technology leadership roles.
• 8+ years of experience leading highly skilled, diverse technical teams.
• 8+ years of experience resolving complex problems across internal teams, support organizations, customers, and suppliers.
• Education: Bachelor’s degree in technology, engineering, business, operations, or a related field, or equivalent experience.
• Strong communication skills, including the ability to advise, influence, and align senior leaders across business and technology teams.
• A bias for simplification, standardization, automation, and scalable service design.
  
  

Preferred

• Experience supporting multi-site retail, restaurant, hospitality, or field-service environments.
• Familiarity with technology operations supporting hardware, networking, connectivity, and store technology environments.
• Experience implementing automation, AI-enabled workflows, or digital transformation initiatives.
• Experience managing large operational portfolios, significant supplier spend, vendor commercial performance, and cost-to-serve improvement initiatives.
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.