Espresso Technician

Company Description

Heartland Restaurant Group, a proud franchisee of Dunkin’, operates 80 locations across Pennsylvania, Ohio, and West Virginia. We are a team-oriented organization dedicated to delivering operational excellence and remarkable guest experiences while fostering connections within our communities. Our work culture prioritizes leadership development, collaboration, and accountability, creating an environment where team members can thrive and advance their careers. Join our dynamic team and build your future with us.

Role Description

Espresso Machine Technicians

Heartland Restaurant Group | Dunkin’

Heartland Restaurant Group, one of the largest Dunkin’ franchisees in the United States, operates nearly 80 locations across the Greater Tri-State Region. We are seeking a skilled Espresso Equipment Technician to support nearly 80 high-volume locations across the Greater Tri-State Region.

If you have hands-on experience with Schaerer, Eversys, or similar super-automatic espresso machines, this role is built for you.

This is not just general maintenance. We’re looking for specialists who understand coffee systems, diagnostics, and precision equipment.

Why This Role Stands Out

Work on premium commercial espresso systems (Schaerer & Eversys)

High-impact role supporting busy, revenue-critical coffee operations

Consistent, year-round work across a large, stable franchise network

Opportunity to become the go-to espresso expert on the team

Company vehicle + tools + autonomy in the field

What You’ll Work On

Espresso & Beverage Equipment (Primary Focus)

Diagnose, repair, and maintain:

Schaerer & Eversys super-automatic espresso machines

Grinders, milk systems, steam systems, and water filtration

Perform calibrations, preventative maintenance, and deep cleaning cycles

Troubleshoot:

Brew quality issues

Pressure/temperature inconsistencies

Electrical/mechanical faults

Install and commission new espresso equipment

Additional Equipment (Secondary)

Turbochef and Adamatic/Belshaw ovens

Refrigeration systems (walk-ins, reach-ins)

Basic plumbing and electrical systems

What We’re Looking For

Must-Have Experience

2+ years working on commercial espresso machines or beverage systems

Strong preference for:

Schaerer

Eversys

Franke, WMF, or similar platforms

Technical Skills

Ability to read schematics and troubleshoot electro-mechanical systems

Understanding of:

Boilers, pumps, grinders, and flow systems

Preventative maintenance for high-volume coffee equipment

Comfort working independently in the field

Bonus Points

Factory training or certifications (Schaerer, Eversys, etc.)

Experience in coffee chains, QSR, or high-volume environments

Day-to-Day Expectations

Travel between locations to service and maintain equipment

Complete work orders and communicate clearly with store teams

Keep accurate service records and manage parts inventory

Identify issues before they become failures

Requirements

Valid driver’s license with clean record

Ability to lift up to 100 lbs

Comfortable with on-call rotation, evenings, and weekends

Ability to work in tight spaces, rooftops, and varying temperatures

Who This Role Is Perfect For

Espresso techs tired of bench work who want field independence

Coffee equipment specialists looking for stable, full-time work

Technicians who enjoy problem-solving and hands-on diagnostics