Field Service Technician

Company Description Puget Sound Beverage Service/Three Peaks Gourmet Coffee is a full-line distributor of office coffee and beverage supplies, serving businesses across the Puget Sound region. The company provides, installs, and maintains coffee brewing equipment at no charge, along with free delivery of coffees and supplies directly to customer locations. Its service area extends from Olympia to Everett, including the Kitsap Peninsula and the Cascade Plateau. Puget Sound Beverage Service offers a wide selection of premium coffees from well-known brands like Starbucks, Tully’s, and Peet’s, as well as products from local roasters specializing in fair trade and organic options. The company focuses on reliable service, high-quality products, and long-term partnerships with its customers.
Role Description The Field Service Technician is a full-time, on-site role based in Tacoma, WA, responsible for installing, maintaining, and repairing coffee brewing and related beverage equipment at customer locations throughout the Puget Sound region. Day-to-day work includes performing scheduled service visits, troubleshooting equipment issues, conducting routine preventive maintenance, and ensuring machines are operating safely and efficiently. The technician will interact directly with customers, explain basic equipment operation, respond to service calls, and document all work performed in service logs or digital systems. The role also involves managing parts and tools inventory, coordinating with the distribution and customer service teams, and driving company vehicles to complete service routes. This position requires a hands-on, customer-focused approach and the ability to work independently in the field.
Qualifications

• Technical and mechanical aptitude, with experience troubleshooting, repairing, and maintaining small equipment or appliances.
• Basic electrical and plumbing understanding, including safe use of hand tools and diagnostic equipment.
• Strong customer service and communication skills to interact professionally with office staff and facility managers.
• Organizational and time-management abilities to plan service routes, keep accurate records, and manage parts and supplies.
• Valid driver’s license with a clean driving record and the ability to travel throughout the Puget Sound region.
• Ability to lift and move equipment and supplies, and to work safely in a variety of office and facility environments.
• Comfort with basic digital tools (smartphone, email, service apps) for scheduling, documentation, and communication.
• Prior field service, facilities maintenance, or related experience is preferred; experience in foodservice or beverage equipment is a plus.
• High school diploma or equivalent; technical training or certifications in a relevant field are beneficial.