General Manager

Company Description Founded in Berlin in 1919 as a small coffee roasting facility, Landwer Coffee has grown into an international café brand with a rich heritage. After relocating to Tel Aviv in 1933 and opening the city’s first coffee roasting house, the company steadily expanded its presence. Today, Café Landwer operates over 80 locations across Israel, Toronto, Canada, and Boston, Massachusetts. The brand is known for its European-style Mediterranean café experience, offering guests a blend of global cultures and a distinctive taste of Israel. Team members join a fast-growing, hospitality-focused organization that values quality, community, and memorable guest experiences.

Role Description The General Manager role at Café Landwer is a full-time, on-site position based in Boston, MA. This role oversees daily café operations, including staff scheduling, front-of-house and back-of-house coordination, inventory management, and adherence to health and safety standards. The General Manager leads, trains, and motivates team members to deliver consistent, high-quality service and uphold brand standards. This position is responsible for managing budgets, monitoring sales performance, implementing local marketing initiatives, and optimizing processes to improve efficiency and guest satisfaction. The General Manager also handles escalated guest concerns, maintains a welcoming environment, and collaborates with ownership or regional leadership on strategic goals and performance reporting.

Qualifications

• Demonstrated experience in restaurant or café management, including supervision of front-of-house and back-of-house teams.
• Strong operational skills in scheduling, inventory control, cash handling, and compliance with food safety and local regulations.
• Proven leadership abilities, with skills in team coaching, performance management, conflict resolution, and fostering an inclusive workplace.
• Customer service and hospitality skills, with a focus on creating positive guest experiences and managing feedback professionally.
• Basic financial and analytical skills, including understanding of P&L, budgeting, and using data to drive operational decisions.
• Effective communication and interpersonal skills, with the ability to collaborate with owners, vendors, and team members at all levels.
• Ability to work on-site with flexible hours, including evenings, weekends, and holidays as business requires.
• Prior experience in a high-volume, casual dining or café environment; familiarity with Mediterranean or global cuisine is an asset.
• Relevant education in hospitality management, business, or a related field is beneficial but not required if experience is comparable.