General Manager

Position: General Manager

Location: Soma Coffeehouse and Juicebar  

Job Type: Full Time 35-40 hrs/week

Job Description

The general manager is responsible for maintaining a coffee shop environment that provides an efficient, freindly, and high quality experience for all that walk through the shop’s door. Our general managers are innovatibe and collaborative leaders who can motivate, discipline, direct, support, and encourage their team and create the best environment for customers and colleagues alike. They also demonstrate commitment to Soma’s house rules and procedures through training, demonstrating customer service, excellent product knowledge and education, and utilizing sales and hygienic work practices. Most importantly our GMs must have a love for coffee, people, and the Bloomington community. 

Essential Functions 

+Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Shares information with the management and barista team to ensure all can respond as necessary to achieve an excellent quality of service.

+Contributes to all aspects of training and developing the shop’s barista team by positively reinforcing performance and giving encouraging and respectful feedback through leading by example.

+Create an engaging environment for barista by providing clear, specific, and respectful coaching and development to all team members.

+Foster positive relationships with the shop's regular customers, understanding  individual motivations, needs, and concerns.

+Collaborates with entire Soma management team to ensure a unified vision and unified process for the business.

+Masters  a thorough  knowledge of all products, tasting for quality and consistency on a per shift basis.

+Follows all front of house and back office systems including opening and closing procedures, inventory and ordering of ingredients, compiling weekly barista schedule and biweekly payroll reports, and general bookkeeping.

+Accountable for the overall profitability of the café through maintaining stock rotation, limiting food waste,  tracking  and accounting for changing food and labor cost. Thoroughly evaluates and responds to internal and external influencing factors in sales trends.

+Promotes and practices safe and hygienic habits, promptly reporting and addressing all potential safety hazards, operational inconsistencies, and equipment / faculty work orders.

Qualifications 

+A passion for providing a premium specialty coffee experience which includes service, quality, and consistency of products and presentation.

+Ability to direct the work of others.

+Willing and able to work evenings, weekends, and special events/holidays as needed.

+High level of organizational skills and executive function.

+Excellent written and verbal and interpersonal skills. Able to efficiently utilize Microsoft Office suite.

+Prior management experience required. Specialty coffee management experience is highly preferred.