Logistics Stock & Flow Specialist - E-Commerce

About The Group

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

Job Overview

The Logistics team at Lavazza North America supports supply chain execution and customer service excellence by managing the flow of goods across inbound, outbound, and fulfillment operations. The team partners closely with third-party logistics (3PL) providers, Lavazza Headquarters, demand and supply planning, customer service, and commercial teams to maintain inventory availability, improve stock alignment, and support efficient order fulfillment. Through data-driven reporting, process improvement, and proactive risk identification, the team helps optimize service, cost, and quality while enabling continued growth across eCommerce and other business channels.

The Logistics Stock & Flow Specialist - ECommerce manages inbound and outbound product flows for Lavazza North America’s eCommerce third-party logistics (3PL) partners, with a focus on inventory availability, stock alignment, and efficient order fulfillment. This role partners with Lavazza Headquarters, demand and supply planning, customer service, and 3PL providers to identify at-risk items, support excess stock reduction initiatives, and drive process improvements. The position uses Warehouse Management System (WMS), Enterprise Resource Planning (ERP), Power BI, and key performance indicator (KPI) reporting to monitor service, cost, and quality performance.

Work location: West Chester, PA

Work model: Hybrid

Travel: As needed to onsite suppliers

Job Responsibilities

• Manage and plan inbound product flows for Lavazza North America eCommerce third-party logistics (3PL) partners.
• Partner with Lavazza Headquarters to provide stakeholders with visibility into eCommerce stock availability.
• Identify critical gaps, at-risk items, and inventory risks, and recommend corrective actions.
• Maintain eCommerce inventory levels based on allocated demand while supporting storage and handling cost optimization.
• Execute excess stock reduction initiatives to achieve inventory and cost targets.
• Collaborate with demand planning, supply planning, and customer service teams to support timely and accurate order processing.
• Reconcile stock alignment between Lavazza and 3PL partner systems to support accurate fulfillment operations.
• Analyze key performance indicator (KPI) reporting and recommend service improvements for eCommerce 3PL partners.
• Implement process improvements, fulfillment procedures, standard operating procedures (SOPs), and metrics that improve service, cost, and quality.
• Coordinate eCommerce projects from a supply chain and logistics perspective.
  
  

Professional Qualifications

• Bachelor’s degree in business, Supply Chain, Logistics, Operations Management, or a related field; or equivalent professional experience.
• 3-5 years of experience in logistics, inventory management, supply chain operations, or eCommerce fulfillment within the consumer packaged goods (CPG) industry; coffee or beverage experience preferred.
• Experience managing third-party logistics (3PL) partner relationships, inbound flows, outbound flows, and stock reconciliation.
• Experience using Warehouse Management System (WMS), Enterprise Resource Planning (ERP), SAP, Power BI, and Microsoft Excel for inventory analysis and reporting.
• Experience analyzing key performance indicators (KPIs), identifying inventory risks, and recommending corrective actions.
• Experience partnering with demand planning, supply planning, customer service, and external fulfillment partners.
• Experience developing or refining standard operating procedures (SOPs), fulfillment processes, or customer operations metrics.
• Project management experience supporting supply chain, logistics, or eCommerce initiatives preferred.
  
  

Benefits & Perks

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!
  
  

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.