Multi-Site Cafe Manager

Description

Expected Weekly Hours: 40 hours per week, including approximately 10 hours as a barista across both cafe locations and approximately 30 hours dedicated to other position duties.

Nossa Familia Coffee is looking for people to join our team!

About Us

Located in Portland, Oregon, we operate in an area rich with coffee roasters. So, what makes us different?

• We are very proud to be Oregon's first Certified B Corporation coffee roaster. We take our commitment to sustainability, social responsibility, and environmental stewardship seriously.
• We are truly farm-direct. Ask us about it!
• We hire people who believe in and want to work with us to further our purpose: to deliver delicious farm-direct coffee and create positive relationships locally and globally.
• Our standout team is essential in our goals to create a great coffee company that helps make the world a better place.
  
  

Nossa Familia Coffee is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees to learn and grow. We seek a diverse team and place high value on positive, hard-working individuals who may not fit the coffee stereotype. If you think you won't fit in, we challenge you to reconsider; if you lack any of the listed experience below, but you have life experience that you believe substitutes, we urge you to apply and highlight that. There are many ways to achieve experience and become adept in all items listed below—please call out your varied life experiences and apply those to the requirements listed below.

About You

You are a motivated, self-directed leader who is passionate about coffee, hospitality, and building strong teams. You bring a strong operational mindset and are excited to lead multiple cafe locations with consistency, accountability, and care. You are comfortable balancing hands-on floor leadership with administrative and financial responsibilities, and you lead by example as a competent barista coach who can uphold beverage quality, service standards, and a positive work environment. The words “sustainability” and “zero-waste,” our Purpose, and our Core Values speak to you, and you are excited to advance these efforts while working for a company that shares those values.

Essential Functions

• Lead day-to-day operations across multiple cafe locations, currently two, with accountability for labor, scheduling, cash handling, sales performance, and overall operational execution.
• Maintain a regular floor presence of approximately 10 hours per week across both locations to support service, observe operations firsthand, and coach baristas and shift leads in real time.
• Maintain a physical presence across both cafes each week. More than 80% of the job’s duties should be performed at one of the two cafes.
• Manage labor performance across locations by aligning staffing levels and deployment with business needs, service standards, and financial goals.
• Build and oversee schedules for multiple cafes, ensuring effective coverage, strong service execution, and efficient use of labor.
• Oversee cash handling, deposits, and financial controls across assigned locations, ensuring accuracy, compliance, and consistency.
• Own sales performance across both cafes by monitoring results, identifying trends, and leading initiatives that improve revenue, efficiency, and guest experience.
• Hire, onboard, train, and develop team members to Nossa Familia standards in beverage quality, hospitality, cleanliness, and operational consistency.
• Coach and hold baristas and shift leads accountable while fostering a positive, inclusive, and high-performing team culture.
• Maintain high standards for specialty coffee execution, food quality, customer service, and cafe presentation at every location.
• Support inventory, ordering, and vendor coordination to keep each cafe stocked, organized, and operating efficiently.
• Use reporting, customer feedback, and day-to-day observations to identify opportunities, solve problems, and drive continuous improvement across locations.
• Advance company goals related to sustainability, waste reduction, and operational excellence.
• Travel between assigned cafe locations and maintain flexibility to work varied days and hours as business needs require.
• Able to lift 50lbs infrequently, bend, reach, walk, and remain standing and stationary for extended periods of time.
  
  

Required Qualifications

• Food Handler's Card (or to be obtained within 3 days of hire)
• Passion for specialty coffee and a genuine curiosity to continue learning about the industry. Ideal candidates have demonstrated engagement in the specialty coffee community through experience operating or managing a specialty coffee café, attending industry events or conferences, or regularly participating in specialty coffee culture and experiences
• 2+ years of management experience required; experience leading teams in food service, hospitality, or multi-unit retail operations is preferred.
• Experience with labor management, schedule writing, cash handling procedures, and accountability for sales performance.
• Experience managing inventory, placing accurate and timely orders, and coordinating with vendors to support smooth operations across multiple locations.
• Strong organizational skills, sound judgment, and the ability to balance floor leadership with administrative responsibilities.
  
  

Preferred Qualifications

• Specialty coffee and barista experience, including the ability to coach beverage quality and uphold high coffee standards; latte art experience preferred.
• Driver’s license and clean driving record may be necessary. Note, there is limited parking at our locations--applicants are encouraged to bike commute or use public transit.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Benefits

• Employees working 25+ hours/week are eligible for 75% covered health insurance, pre-tax dental, supplemental insurance, and paid parental leave.
• All non-seasonal, non-temporary employees are eligible for 401k retirement plan with company match.
• Employees who work 25 hours/week or more are eligible for long-term disability benefits.
• All employees are eligible for PTO, paid holidays, paid volunteer hours, and free coffee.
• All employees earn a 5-week paid sabbatical for every 5 years of employment.
  
  

Work Environment

Cafes: Cafe environments are noisy and hectic and can be open to the elements. The cafe locations may be hot in the summer and cold in the winter.

Physical Demands

Cafe: Cafe employees are required to lift and reach for light objects and occasionally lift up to 50lbs. A cafe employee works behind a counter and may need to remain standing and in a stationary position for extended periods of time.

How To Apply

If the above description is in line with your personality and skills and you would like to be part of our dynamic and growing company, we’d love to hear from you! Please submit a cover letter and resume through the link in this job posting.

Requirements

See job description