Production Lead

Westrock Coffee Company

Location:Concord, NC
Type:Full-time
Date Posted:September 10, 2026
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Job Description

Provide leadership and line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, Key Performance Indicators (KPIs), and quality standards are met in order to meet the requirements of the customer.

Job Duties:

  • Ensure that Packaging Operators and packaging lines are operating efficiently and effectively.
  • Work with Material Expediters and warehouse staff to coordinate the movement of product between the manufacturing and warehousing areas.
  • Coordinate the release of work orders to packing lines based on packaging schedule
  • Assign labor to packing line based on schedule and employee capabilities
  • Serve as a "Qualified Trainer" as needed.
  • Take active role in shift transition period to ensure smooth and efficient change of personnel.
  • Field most of packaging operator questions/issues regarding production. Involve supervisor in issues that are more complicated.
  • Perform administrative shift/production tasks as assigned by Supervisor.
  • Triage Maintenance calls from packaging lines
  • Fill in as Supervisor for vacation coverage
  • Perform other duties as assigned.


Requisition Number

6966

Shift

Second

Qualifications

Qualifications:

  • High School Diploma or GED
  • Work experience with food or beverage industry a plus
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong working knowledge of Windows Office Suite, Adobe Illustrator, TOPS, JD Edwards, and Spec Management Systems.
  • Ability to effectively establish working relationships with various Westrock departments / supervisors and management personnel.
  • Ability to work weekends and extended hours as needed to support operational needs.
  • Ability to operate and become a trainer on packaging equipment
  • Ability to resolve minor mechanical issues on packaging lines
  • Ability to fill in as packaging operator
  • Flexibility to work other shifts or other sites as needed


Equal Opportunity Employer / Vets / Disabled

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