Retail Manager

As a Store Manager, you lead the daily operations of a retail environment, ensuring everything runs smoothly and efficiently. You'll oversee staff, manage inventory, and drive sales to meet targets. Your role involves fostering a positive shopping experience for customers and maintaining a well-organized store. You thrive on interacting with both team members and customers to create a welcoming atmosphere.

Compensation: $20 - $25 hourly

Qualifications

• English fluency
• Spanish fluency (not required)
• ServSafe certification
• Management experience
• Barista experience
• Customer service experience
• Driver’s license
• Retail management experience spanning over five years
• Proven ability to lead and build effective teams
• Business Administration degree or related field qualification
• Expertise in coordinating inventory and merchandising activities
• Understanding of POS systems and retail software
  
  

Responsibilities

• Manage all personnel issues within the cafe team.
• Schedule shifts and cover shifts where necessary.
• Strategically adjust the cost of labor by cutting or adding shifts and avoiding overtime.
• Bring all cafe issues to the surface and solve them in order of priority, with the support of the Mpanadas executive team where necessary.
• Be intolerant of problems and problematic teammates.
• Foster a culture of positivity, excellence, and transparency amongst the cafe.
• Be excellent at fulfilling orders and customer service.
• Be responsible for and conduct all ordinary cafe operations.
• Work fast, smart, and efficiently — this is a high-paced environment where speed and accuracy matter.
• Memorize recipes and procedures to ensure consistency across every empanada and drink.
• Follow instructions carefully and adapt quickly to feedback and new systems.
• Prepare and serve empanadas, sauces, and beverages to Mpanadas’ quality standards (no cooking required).
• Work diligently for hours at a time with minimal breaks.
• Assist with catering orders — from prepping to packaging.
• Engage with customers with warmth and energy.
• Keep work areas spotless and organized, following all food safety and ServSafe protocols.
• Delegate teammates to handle rushes and maintain positive flow during peak hours.
• Acquire 5-star reviews on various platforms and encourage guests to follow our social media
• Take orders and handle cash and card payments.
• Learn to pour latte art and prepare espresso beverages.
• Support pop-up events and perform miscellaneous tasks to support Mpanadas. These are rare but necessary responsibilities.
• Set up cafe decorations and promotional materials.
• Develop yourself constantly to prepare for advancement toward higher-level opportunities.