Sales Manager

Department: Sales Execution – Coffee Service Division

Reports To: Team Lead - Sales Execution

Travel Required: Up to 50%

Work Type: On-site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Sales Manager is responsible for leading and developing a high-performing sales team to drive growth, achieve key performance indicators (KPIs), and supporting the Company’s strategic objectives. This role oversees day-to-day sales operations at assigned location(s), including staffing, training, financial performance, and customer engagement. The Sales Manager plays a critical role in sales execution, account development, and operational excellence—while fostering a results-driven, safety-focused culture that supports long-term business success.

Key Responsibilities

• Analyzes and controls expenditures to manage profit and loss (P&L) responsibilities.
• Directs sales forecasting activities and reviews and analyzes sales data to set performance goals and promote sales.
• Executes strategies to exceed sales goals, achieve KPIs, and effectively handle customer issues.
• Prepare detailed sales reports outlining volume, potential growth areas, and expansion opportunities.
• Maintains current knowledge of markets, customers, vendors, and competitors to drive business success.
• Directs channel development and coordinates sales distribution, including establishing and assigning territories, quotas, and routing optimization.
• Oversees development and retention of DSD accounts through direct team management.
• Engages primarily with key customers (large, complex, or at-risk accounts) and supports sales representatives in relationship management, deal negotiation, and closure.
• Represents the company at trade association events; may coordinate or lead special events on weekends or evenings.
• Oversees location operations including staffing, training, inventory, financials, systems, and facilities to support revenue and financial goals.
• Manages DSD team activities to meet objectives, including relationship building, performance tracking, issue resolution, and trade show participation.
• Collaborates cross-functionally to support overall company initiatives.
• Builds, develops, and retains a high-performing sales team and ensures succession planning is in place.
• Establishes short- and long-term goals for teams and individuals, leveraging data to optimize performance.
• Participates in daily staff activities and may coordinate route coverage.
• Promotes and enforces safe workplace behaviors and strives to achieve all safety goals.
• Conducts warehouse walkthroughs as needed.
• Supervises staff in accordance with company policies and applicable laws.
• May be asked to perform additional duties, as necessary.

Position Requirements

• High school diploma or equivalent required; bachelor’s degree in a related field preferred
• 3 years of supervisory experience in a sales environment
• Must be at least 21 years old.
• Acceptable driving record required.
• DOT medical certification required.
• COVID vaccination may be required depending on route or customer requirements.
• Successful completion of a pre-employment physical required.
• Valid driver’s license required; CDL may be required depending on location.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and handheld point-of-sale systems preferred.