Service Technician

Company Description Hemro Group is a global leader in advanced coffee grinding technology, uniting four renowned brands—Mahlkönig, Ditting, Anfim, and HeyCafé—under one umbrella. As a premier coffee grinder, burr manufacturer, and technology solutions provider, Hemro Group focuses on excellence, sustainability, and high-quality coffee experiences for professionals and home baristas. Products are designed in the innovation and technology facilities at the Zürich headquarters and manufactured in Germany, Italy, and China, then distributed in more than 100 countries. With over 320 team members worldwide, Hemro Group fosters a collaborative, diverse environment where innovators, engineers, and coffee professionals advance grinder technology and drive the future of coffee. Applicants join a team passionate about coffee and innovation, supporting coffee shops, roasters, retailers, and consumers across the globe.

Role Description The Service Technician role is a full-time, on-site position based in Seattle, WA. The Service Technician is responsible for performing maintenance and repair on coffee grinding equipment, including diagnosing issues, replacing parts, and ensuring equipment operates safely and efficiently. Daily tasks include troubleshooting mechanical and electrical problems, completing field service visits at customer locations, and documenting service activities and parts usage in a clear and accurate manner. The role also involves providing customer service by explaining work performed, advising on proper equipment use and care, and coordinating with internal teams for complex technical issues or warranty support. The Service Technician will follow safety standards, maintain a clean and organized workspace, and support continuous improvement of service processes and customer satisfaction.

Qualifications

• Candidates should possess strong Maintenance & Repair skills, including routine servicing and component replacement on mechanical and electro-mechanical equipment.
• Candidates should possess effective Troubleshooting skills to identify, diagnose, and resolve equipment performance issues in a timely manner.
• Candidates should possess Field Service experience, including on-site visits, travel to customer locations, and independent work in varying environments.
• Candidates should possess solid Customer Service skills, including clear communication, professionalism, and the ability to explain technical matters to non-technical users.
• Candidates should possess Maintenance capabilities focused on preventative care, inspections, and documentation to reduce downtime and extend equipment life.
• Additional beneficial qualifications include experience with small appliances or industrial equipment, basic electrical and mechanical knowledge, and familiarity with tools, measurement devices, and safety protocols.
• Ability to read technical manuals, service documentation, and schematics; strong problem-solving skills; and good time management for handling multiple service requests.
• High school diploma or equivalent required; technical or vocational training in mechanics, electronics, or related fields is a plus.
• Must be able to lift and move