Starbucks Manager

Position Summary

The Starbucks Manager is responsible for leading all aspects of the in-store Starbucks operation, ensuring an exceptional customer experience, strong financial performance, and full compliance with Starbucks and company standards. This role drives sales, develops partners (employees), and maintains a clean, welcoming, and efficiently run environment.

Key Responsibilities

• Store Operations
• Oversee daily Starbucks operations, ensuring smooth and efficient workflow
• Maintain brand standards for beverage quality, food safety, and store presentation
• Ensure proper opening, closing, and cash handling procedures are followed
• Customer Experience
• Deliver and uphold the Starbucks “customer-first” experience
• Resolve customer concerns promptly and professionally
• Foster a welcoming, clean, and energized café environment
• Team Leadership & Development
• Recruit, train, schedule, and develop Starbucks partners
• Provide ongoing coaching, performance feedback, and recognition
• Create a positive team culture focused on accountability and excellence
• Sales & Financial Performance
• Drive sales through product availability, promotions, and suggestive selling
• Manage labor to align with business needs and productivity goals
• Monitor and control costs including waste and shrink
• Merchandising & Standards
• Execute merchandising displays and promotional setups according to plan
• Ensure accurate pricing and signage
• Maintain cleanliness and organization of all work and customer areas
• Inventory & Ordering
• Manage inventory levels to ensure product availability while minimizing waste
• Oversee ordering, receiving, and proper storage of all products
• Ensure adherence to rotation and freshness standards
• Safety & Compliance
• Ensure compliance with food safety, sanitation, and health regulations
• Follow all Starbucks and company operating procedures
• Maintain a safe environment for both customers and associates

Qualifications

• Previous coffee, food service, or retail management experience required
• Strong leadership and team development skills
• Excellent customer service and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Flexible availability, including nights, weekends, and holidays
  
  

Key Attributes

• Customer-focused and service-driven
• Strong leadership presence
• Detail-oriented and highly organized
• High energy with a sense of urgency
• Team builder with a positive attitude