Starbucks Manager

Position Purpose

The Starbucks Manager is responsible for leading the daily operations of the Starbucks café to deliver outstanding customer service, strong sales and profitability, and full compliance with Starbucks and company standards. This role drives operational excellence through effective leadership, partner development, merchandising execution, inventory control, and labor management.

Key Responsibilities

• Lead and oversee daily Starbucks operations to meet sales, gross profit, labor, and customer service goals.
• Ensure full compliance with Starbucks brand standards, recipes, beverage quality, food safety, and operational procedures.
• Deliver an exceptional customer experience by modeling service excellence and resolving customer concerns promptly.
• Execute merchandising, promotional, and seasonal programs in alignment with Starbucks and company guidelines.
• Manage inventory levels through accurate ordering, receiving, rotation, and waste control.
• Monitor department performance using sales, labor, waste, and operational metrics; implement corrective action plans as needed.
• Recruit, hire, train, coach, and develop Starbucks associates.
• Create and manage schedules to meet business needs while maintaining labor targets.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Maintain a clean, organized, and safe work environment that meets all health and safety standards.
• Partner with Store Director, Assistant Store Director, and support teams to support overall store goals.
• Support execution of company and Starbucks initiatives, programs, and operational changes.
• Ensure compliance with all company policies, procedures, and labor guidelines.
• Perform additional duties as assigned by store leadership.
  
  

People Responsibilities

• Direct: Starbucks café associates
• Indirect: Supports cross-functional teamwork within the store
  
  

Scope

• Starbucks café operations
• Sales, gross profit, labor, waste, and customer service performance
  
  

Knowledge, Skills, and Experience

Education And Experience

• High school diploma or equivalent required.
• Prior retail or food service management experience required.
• Starbucks management or coffeehouse leadership experience preferred.
  
  

Skills And Competencies

• Strong understanding of food service operations and customer service standards.
• Proven ability to lead, coach, and develop high-performing teams.
• Working knowledge of sales, labor control, inventory management, and waste reduction.
• Ability to analyze performance data and implement improvement plans.
• Strong organizational, time management, and problem-solving skills.
• Effective written, verbal, and interpersonal communication skills.
• Ability to maintain Starbucks brand standards and operational consistency.
• Comfortable using retail systems and standard business tools.
  
  

Travel Requirements

• Minimal travel; may include training or business meetings as required.
  
  

Physical Environment

• Work is performed primarily in a café and retail store environment.
• Prolonged periods of standing, walking, bending, lifting, and reaching.
• Exposure to hot equipment, beverages, and food preparation areas.
• Regular use of point-of-sale systems and standard store equipment.