Technician

Company Description Ohio Coffee Collaborative is a growing coffee-focused organization based in Ohio, dedicated to high-quality coffee products and reliable service for local businesses and consumers. The company values craftsmanship, consistency, and customer satisfaction, working closely with partners to support their coffee equipment and supply needs. Team members are encouraged to contribute ideas, learn new skills, and help improve processes in a collaborative environment. Ohio Coffee Collaborative offers opportunities for hands-on work, professional growth, and direct impact on daily operations.

Role Description The Technician role is a full-time position. This role focuses on installing, maintaining, and repairing coffee equipment, such as espresso machines, grinders, brewers, and related systems, at customer locations and company facilities. The Technician will perform routine inspections, troubleshoot mechanical and basic electrical issues, and ensure equipment is calibrated for optimal performance and safety. Day-to-day work includes responding to service requests, documenting work performed, managing parts and tools, and communicating clearly with customers and team members about equipment status and recommended solutions. The Technician will also support warehouse and shop activities as needed, including equipment testing, cleaning, and preparation for deployment.

Qualifications

• Technical aptitude with mechanical and basic electrical systems, including the ability to use hand tools, diagnostic equipment, and follow technical manuals.
• Strong problem-solving and troubleshooting skills, with attention to detail and a methodical approach to identifying and resolving equipment issues.
• Effective communication and customer service skills, with the ability to explain technical information clearly and maintain professional interactions on-site.
• Organizational skills for managing work orders, parts inventory, and service documentation, including basic computer literacy.
• Ability to work independently on-site, prioritize tasks, and adapt to changing schedules and service demands.
• Comfort with physical aspects of the role, including standing for extended periods, lifting equipment and parts, and working in varied environments.
• Previous experience in equipment maintenance, field service, HVAC, refrigeration, or a similar technical trade is beneficial.
• Valid driver’s license
• High school diploma or equivalent; technical training or certification in a related field is a plus.