VCS Assistant Canteen Chief- West Roxbury MA

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our West Roxbury MA VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience. Proven track record of building sales - increasing profits - and developing staff. Leadership & Service Focus: Hands-on leadership style with a strong emphasis on customer service and hospitality. Technical Skills: Proficient in Microsoft Office applications (Word - Excel - etc.) and experienced with POS systems. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Operations Leadership: Support the daily operations of the Patriot Café - Patriot Retail - and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise - train - and support assigned personnel to build a motivated - high-performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans - staff - and visitors
• Food Safety & Quality Assurance: Ensure food quality - sanitation - cleanliness - and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies - procedures - and quality standards
• Financial & Resource Management: Assist in managing inventory control - labor costs - and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief - providing updates on operations - performance - and compliance.