Wholesale Manager

Location: Miami, FL

Company: Imperial Moto

Employment Type: Full-Time | On-Site

Compensation: Annual salary + performance-based commission

About Imperial Moto:

Imperial Moto is Miami’s original moto-inspired café, specialty coffee roaster, and lifestyle brand. As we continue to grow, we are looking for a driven and entrepreneurial Wholesale Manager to expand our wholesale business and strengthen relationships with our existing partners.

About the Role:

The Wholesale Manager will be responsible for developing new wholesale accounts, managing existing customer relationships, and overseeing the wholesale department's day-to-day operations.

This is a hands-on role combining sales, business development, account management, and operations. The ideal candidate is sales-driven, highly organized, proactive, and comfortable working independently in a fast-paced environment.

A key priority of this position is actively identifying and converting new business opportunities to drive wholesale revenue growth.

Sales and Responsability:

• Proactively identify and pursue new wholesale accounts throughout South Florida and beyond.
• Generate new business through cold outreach, networking, referrals, sample drops, tastings, and in-person visits.
• Manage inbound wholesale leads and convert qualified opportunities into customers.
• Develop pricing proposals and customized wholesale programs for prospective accounts.
• Maintain an organized sales pipeline and consistently follow up with prospects.
• Track leads, opportunities, and sales activity.
• Identify cross-selling and upselling opportunities across Imperial Moto’s product portfolio.
• Develop strategies to increase wholesale revenue and expand market presence.

Account Management:

• Serve as the primary point of contact for wholesale customers.
• Build and maintain strong, long-term relationships with existing accounts.
• Monitor purchasing patterns and proactively contact customers when they are due for reordering.
• Identify opportunities to expand products and services within existing accounts.
• Maintain accurate customer records, including contact information, equipment, delivery preferences, and purchasing history.
• Coordinate tastings of coffee, tea, matcha, cold brew, and other products as needed.
• Ensure a high level of customer service and account retention.

Wholesale Operations & Inventory:

• Coordinate inventory requirements to ensure sufficient product availability for wholesale accounts.
• Monitor weekly inventory counts and product movement.
• Coordinate replenishment based on sales and distribution needs.
• Help coordinate delivery routes and ensure orders arrive accurately and on schedule.
• Work closely with production, delivery, and other internal teams to maintain smooth wholesale operations.
• Assist with supplier invoice and inventory reconciliation as needed.
• Coordinate equipment support for wholesale customers, including troubleshooting and calibration needs.
• Escalate equipment issues to technicians or service providers when necessary.
• Coordinate repairs, warranties, replacements, and equipment placements.
• Maintain productive relationships with suppliers, equipment manufacturers, and service providers.

Reporting & Performance:

• Monitor wholesale revenue and overall sales performance.
• Track weekly, monthly, quarterly, and annual results.
• Monitor key department metrics, including sales, COGS, inventory, and operating expenses.
• Provide regular performance updates and reports to company leadership.
• Identify opportunities to improve sales, margins, customer retention, and operational efficiency.
• Support budgeting and forecasting for the wholesale department.

Qualifications:

• 3+ years of experience in B2B sales, wholesale, business development, account management, or a related role.
• Proven ability to prospect, develop relationships, negotiate, and generate new business.
• Strong sales and negotiation skills with a results-oriented mindset.
• Excellent customer relationship and account management skills.
• Strong organizational skills and ability to manage multiple accounts and priorities.
• Basic understanding of revenue, margins, COGS, and inventory management.
• Strong written and verbal communication skills.
• Self-motivated, proactive, and comfortable working independently.
• Valid driver’s license and ability to travel locally to customer accounts as needed.
• Experience in specialty coffee, beverage, hospitality, foodservice, or CPG is strongly preferred.
• Knowledge of commercial coffee equipment is a plus.

What We’re Looking For

We’re looking for someone who is not only capable of managing existing business but is motivated to build new business. This is an opportunity to play an important role in the continued growth of Imperial Moto’s wholesale business.

If you’re passionate about sales, relationship building, and growing brands, we’d love to hear from you.