Barista Lead

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
  
  
  

Title: Barista Lead

Position: Full-Time

Overview of Role:

The Barista Lead is responsible for supporting the daily operations of the Bonton Farms Coffee House and café beverage program while serving as a working leader for front-of-house barista staff. This role combines hands-on beverage preparation, guest engagement, team leadership, operational oversight, and mission-centered hospitality.

The ideal candidate is passionate about coffee, customer service, and community impact. The Barista Lead helps maintain operational excellence, supports training and accountability of team members, ensures consistency in beverage quality and presentation, and contributes to a welcoming environment that reflects the mission and values of Bonton Farms.

This role is expected to lead by example, maintain professionalism during high-volume operations, and help create a positive and healing guest experience.

Key Responsibilities

Coffee House & Beverage Operations:

• Prepare and serve high-quality espresso beverages, coffee, teas, specialty drinks, and café offerings in accordance with Bonton Farms standards
• Maintain consistency in beverage recipes, quality, presentation, and speed of service
• Monitor inventory levels for coffee house products, syrups, milk, supplies, and retail items
• Support ordering, stocking, rotation, and organization of beverage-related inventory
• Ensure all beverage stations, equipment, and service areas remain clean, sanitized, and operational
• Assist with opening and closing procedures, cash handling, and reconciliation processes
• Support implementation of seasonal beverage menus and specialty drink promotions
• Monitor waste, over-portioning, and operational inefficiencies
  
  
  

Leadership & Team Support

• Serve as a shift leader and point of contact during coffee house operations when management is unavailable
• Assist with training new baristas and front-of-house team members on beverage standards, POS systems, customer service expectations, and operational procedures
• Help reinforce attendance, professionalism, appearance, and workplace expectations among team members
• Support coaching and accountability conversations with guidance from leadership
• Model professionalism, urgency, teamwork, and hospitality standards at all times
• Assist in coordinating workflow during high-volume periods, events, and peak service times
• Support labor efficiency and help ensure proper staffing coverage during shifts
  
  
  

Guest Experience & Hospitality

• Deliver exceptional guest service aligned with the Bonton Farms mission and hospitality culture
• Create a welcoming and engaging environment for guests, residents, donors, volunteers, and community members
• Resolve guest concerns professionally and escalate issues appropriately when necessary
• Build positive relationships with regular guests and help strengthen community engagement within the coffee house
• Maintain a calm and solutions-oriented demeanor during busy operational periods
  
  
  

Operational Compliance & Standards

• Ensure compliance with all food safety, sanitation, and health department standards
• Maintain cleanliness and organization of all front-of-house and beverage preparation areas
• Support daily operational checklists, temperature logs, and cleaning schedules
• Assist leadership with maintaining operational consistency across shifts
• Follow all Bonton Farms policies, procedures, cash handling protocols, and safety expectations
  
  
  

Qualifications

• Previous barista or coffee shop experience required
• Prior leadership, shift lead, or supervisory experience preferred
• Strong knowledge of espresso equipment, beverage preparation, and café operations
• Excellent customer service and interpersonal communication skills
• Ability to multitask and perform efficiently in a fast-paced environment
• Comfortable coaching and supporting team members in real-time operations
• Strong organizational skills and attention to detail
• Ability to work flexible schedules, including mornings, evenings, weekends, and events
• Food Handler Certification required or ability to obtain upon hire
  
  
  

Preferred Experience

• 2+ years of barista experience in a specialty coffee setting.
• Experience in team development and employee growth.
• Experience working in a retail or farmers market environment.
• Experience in hospitality, café, restaurant, or specialty coffee environments
• Experience with POS systems and cash reconciliation
• Passion for community-centered work and mission-driven organizations
• Experience working within high-volume guest service environments
  
  
  

Physical Requirements

• Ability to stand and work on feet for extended periods.
• Ability to lift up to 25 pounds.
• Tolerance for working in a fast-paced, high-volume kitchen setting.
• Opportunities for professional development and career advancement.