Cafe Barista

Kana Hotel Group

Location:Gatlinburg, TN
Type:Full-time
Date Posted:May 16, 2026
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Position Title:

Cafe Barista

Reports To:

Assistant General Manager

Job Summary:

The Cafe Barista is responsible for providing excellent guest service while preparing and serving high-quality coffee, espresso beverages, and food items in a fast-paced cafe environment. This position helps create a welcoming atmosphere for guests while maintaining cleanliness, organization, and efficiency throughout the cafe.

Essential Duties & Responsibilities:

  • Prepare and serve coffee, espresso drinks, teas, and other beverages according to company standards
  • Provide friendly and professional guest service
  • Take guest orders accurately and process payments
  • Maintain cleanliness and organization of the cafe, equipment, and seating areas
  • Restock supplies, cups, syrups, food items, and merchandise as needed
  • Follow all food safety and sanitation standards
  • Assist with opening and closing duties
  • Monitor product quality and presentation
  • Maintain knowledge of menu items and promotions
  • Assist guests with questions and recommendations
  • Work efficiently during busy periods while maintaining positive guest interactions
  • Help minimize waste and maintain proper inventory levels


Qualifications:

  • Previous customer service experience preferred
  • Previous barista or cafe experience preferred
  • Starbucks experience is highly preferred and considered a strong plus
  • Ability to work in a fast-paced environment
  • Strong communication and multitasking skills
  • Basic cash handling and POS experience preferred
  • Flexible schedule including mornings, weekends, and holidays


Physical Requirements:

  • Ability to stand for extended periods
  • Ability to lift up to 25 pounds
  • Ability to safely operate coffee and cafe equipment


Benefits:

  • Competitive Pay
  • Employee Discounts
  • Growth Opportunities
  • Hotel and Restaurant Discounts
  • Paid Training

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