Café Manager: Outside-In Cafe

Position Overview

We are seeking an experienced and hospitality-driven Café Manager to lead the daily operations of our luxury café. This role is ideal for a refined leader with a passion for elevated guest experiences, specialty coffee culture, and thoughtful service. The Café Manager will be responsible for cultivating a warm, sophisticated atmosphere while ensuring operational excellence, team development, and strong business performance. The ideal candidate combines impeccable hospitality standards with strong business acumen and an appreciation for design, quality, and community.

Core Responsibilities

Guest Experience & Hospitality

• Deliver an exceptional and personalized guest experience aligned with the brand’s luxury hospitality standards
• Foster a welcoming, elevated atmosphere that encourages customer loyalty and community engagement
• Resolve guest concerns with professionalism, warmth, and discretion
• Maintain impeccable presentation standards across the café environment, team appearance, and product execution

Leadership & Team Development

• Recruit, onboard, train, and mentor a hospitality-focused café team
• Inspire a culture rooted in service excellence, professionalism, and collaboration
• Lead by example during service while maintaining calm and poise in high-volume environments
• Conduct regular coaching, performance reviews, and ongoing staff development

Operations & Quality Control

• Oversee all day-to-day café operations, including opening opening and closing procedures as well as ensuring efficiency and consistency
• Uphold premium standards for beverage preparation, food presentation, cleanliness, and ambiance
• Manage inventory, vendor relationships, ordering, and product quality
• Ensure compliance with health, safety, and sanitation standards
• Monitor equipment maintenance and overall café upkeep

Financial Performance

• Drive revenue growth while maintaining labor and operational efficiencies
• Analyze sales, labor, and operational reporting to identify opportunities for improvement (i.e. waste management)
• Support local marketing initiatives, partnerships, and in-store events
• Assist with budgeting, scheduling, and cost management

Qualifications

• 2+ years of management experience in hospitality, specialty coffee, boutique retail, or upscale food & beverage environments
• Strong understanding of hospitality-driven service models
• Passion for coffee culture, craftsmanship, and guest engagement
• Proven leadership and team development experience
• Excellent communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced, highly detail-oriented environment
• Flexible availability, including weekends and holidays

Preferred Experience

• Specialty coffee or barista experience
• Familiarity with premium guest service expectations
• Experience managing high-touch customer experiences and community-driven concepts

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 40 pounds
• Comfortable working in a dynamic hospitality environment

Compensation & Benefits

• Competitive salary + performance incentives
• Employee dining and coffee privileges
• Health and wellness benefits
• Paid time off
• Professional development opportunities
• Growth potential within a luxury hospitality brand

About Us

Outside-In is a café dedicated to creating elevated daily rituals through exceptional coffee, thoughtful hospitality, and beautifully curated spaces. We believe in craftsmanship, community, and creating memorable experiences for every guest who walks through our doors.