Cafe Store Lead

Description

The Store Lead supports both front- and back-of-house operations, helping the team and daily shifts run smoothly. They assist store management with daily operations, team communication, training, and administrative tasks while helping create a positive team and guest experience. Store Leads communicate business needs, help maintain a clean, stocked, and prepared store, support labor allocation and employee breaks, assist with training new hires, and demonstrate strong competency across all store positions. They also help ensure customer orders are completed accurately and efficiently, address guest concerns appropriately, follow food safety standards, complete required cleaning tasks, document daily recaps, and communicate team or operational concerns to management.

Requirements

Operations management experience in the food service and/or hospitality industry preferred

Excellent verbal and written communication skills

Excellent interpersonal skills

Meet all customer service expectations and standards in interactions with customers, vendors, and fellow team members

Working Conditions & Physical Demands

Able to lift up to 50 pounds

Able to stand for prolonged periods of time frequently