Equipment and Maintenance Technician

Merit Coffee is dedicated to crafting exceptional coffee experiences—from our cafés to our customers’ homes and businesses. Behind every great cup is reliable, well-maintained equipment, and that’s where our Coffee Service Technicians shine. This role is critical to ensuring our cafés and customers receive fast, professional, and high-quality equipment service every day.

Position Summary

The Equipment and Maintenance Technician is responsible for providing expert repair, installation, and preventative maintenance for coffee equipment across Merit Coffee café locations and customer sites. This role combines hands-on technical expertise with outstanding customer service and requires independence, flexibility, and strong problem-solving skills.

Key Responsibilities

Refurbish, clean, inspect, and perform preventative maintenance on coffee equipment including espresso machines, brewers, and grinders

Diagnose and repair equipment issues on-site and provide limited remote technical support via phone, email, or video

Coordinate with the Maintenance Repair & Operations Buyer to schedule monthly and annual preventative maintenance

Respond to café and customer service requests in a timely and professional manner

Accurately document all service activities using tracking software for compliance, billing, and warranty purposes

Follow company procedures for service tickets, warranty claims, and parts ordering

Assist with inventory management, including tracking parts usage and conducting periodic audits

Safely operate a company service van or box truck and comply with all driver requirements

Load and unload equipment, tools, and parts as needed

Participate in an on-call rotation, including nights and weekends, to support emergency service needs

Travel independently between multiple locations throughout the day

Perform occasional overnight travel (1–2 nights) to support installations, training, or special projects

Perform other duties as assigned

Qualifications

Experience & Education

Minimum of two (2) years of experience in a service technician or equipment repair role

Experience in the Food & Beverage or coffee industry strongly preferred

Licenses & Certifications

Valid driver’s license with a clean driving record

Technical & Professional Skills

Strong knowledge of electrical, plumbing, and mechanical systems related to equipment installation and repair

Comfortable using service ticketing systems, inventory tracking, and project management software

Proficient in Microsoft Word and Excel

Excellent time management skills with flexibility for off-hours availability

Professional, reliable, and customer-focused demeanor

Ability to work independently and manage a dynamic daily schedule

Physical Requirements

Ability to kneel, bend, squat, reach, push, pull, and lift up to 50 pounds

Ability to stand for extended periods

Comfortable working on ladders, roofs, and elevated spaces

Able to work with moving mechanical parts, pressurized steam, heated surfaces, electrical equipment, and cleaning chemicals

Ability to work in tight or enclosed spaces and navigate narrow aisles

Must have close visual acuity for detailed mechanical work and safe equipment operation

Able to withstand exposure to outdoor weather conditions and frequent regional travel

Working Conditions

Work is frequently performed in active café environments during business hours, requiring coordination around baristas and customers. The role involves exposure to moving machinery, electrical components, heat, chemicals, and frequent travel between café and customer locations.