Food Service - Assistant Coffeehouse Manager

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Assistant Coffeehouse Manager

At SSA, we believe our work matters because the people do. For more than 50 years, we’ve helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you’re looking for your first job, building your career, or bringing years of experience to a new role, you’ll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders were promoted from within — a reflection of our commitment to investing in people and creating opportunities to succeed.

Position Title: Assistant Coffeehouse Manager

Reports to: Food Operations Manager and/or Director of Food Service Operations

Job Description:

The Assistant Coffeehouse Manager is responsible for the day-to-day operations of a licensed specialty coffee location within an SSA-managed cultural attraction. This role leads a team of baristas, ensures product quality and consistency, and delivers an exceptional guest experience that reflects both SSA's 452 Hospitality standards and the expectations of the licensed brand.

Responsibilities

• Oversee all daily café operations including opening/closing, staffing, and service flow.
• Lead, coach, and develop a team of baristas to deliver consistent, high-quality beverage experiences.
• Spend the majority of scheduled hours on the floor—handcrafting beverages, running the register, modeling service behavior, stepping in during peak periods, and connecting with customers.
• Ensure compliance with licensed brand standards, recipes, and operational procedures.
• Manage inventory, ordering, and waste control to meet cost targets.
• Monitor and maintain cleanliness, food safety, and health code standards.
• Partner with the Food Operations team on scheduling, labor management, and reporting.
• Handle guest concerns with professionalism and in alignment with 452 Hospitality values.
• Train new team members on product knowledge, equipment use, and service standards.
• Partner with Food Operations team on the execution of food and beverage programs, quality, and daily oversight.
• Communicate coffee shop performance metrics to leadership on a daily, weekly, and monthly basis, surfacing trends, wins, and areas needing support.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform other tasks as deemed necessary.
• Support catering or event beverage needs as required by the venue.
  
  

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs or technological developments)

Job Requirements:

• Prior supervisory or lead experience preferred.
• Strong knowledge of espresso-based beverages and specialty coffee standards.
• Licensed brand experience strongly preferred
• Strong problem-solving and organizational skills.
• Demonstrates merchandising, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Basic computer skills for standard office functions.
• Physical ability to stand for extended periods and to move and handle boxes (up to 35 lbs), including lifting and performing all functions set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
  
  

Previous Experience:

• Two years of food service or retail operations experience; depending on volume, additional experience may be preferred
• ServSafe or Food Handler certified
• All educational backgrounds eligible; must be 18 or older.
  
  

Compensation And Benefits

• Full-Time, non-exempt, eligible for overtime pay.
• Paid Time Off plan: up to 144 hours based on tenure.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
• Up to 40 hours Paid Bereavement.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable
• Tuition Discount through Partnership College
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
  
  

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. 

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

 

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.