General Manager

General Manager – Lucky Lab Coffee Co. (Dripping Springs/Bee Cave/Hill Country Location)

Full-Time | 45–50 hrs/week | Weekends Required

About Lucky Lab Coffee Co.

At Lucky Lab Coffee Co., we believe in the power of great coffee, good people, and happy dogs. We're a growing team of passionate individuals bringing handcrafted drinks, scratch-made food, and classic Southern hospitality to the greater Austin area. We’re deeply committed to our community, our customers, and creating a workplace that’s as rewarding as it is fast-paced. Our culture is rooted in high standards, hard work, and heart.

As we expand the brand, we’re looking for a driven, experienced, and hands-on General Manager to lead the charge.

Position Overview

The General Manager plays a critical role in shaping the daily operations, team culture, and guest experience of the cafe. This is a high-responsibility, high-reward role for someone who leads from the front—energizing the team, solving problems in real-time, and ensuring every cup and customer interaction reflects the Lucky Lab standard.

This position reports directly to the Assistant Director of Operations and requires a commitment to long hours, operational excellence, and cultivating a workplace that delivers exceptional service every single day.

What You’ll Be Responsible For:

Leadership & Team Development

- Lead, mentor, and train a team of supervisors and hourly staff with a strong emphasis on accountability, hospitality, and service standards.

- Set the tone for store culture—positive, fast-paced, and solution-oriented.

- Ensure consistent coaching, performance reviews, and employee development that drive retention and team satisfaction.

- Own the training program: onboard new hires, lead ongoing upskilling, and ensure all staff are equipped to succeed.

Guest Experience

- Set the standard for guest service across every interaction—whether a five-second drive-thru transaction or a 10-minute conversation.

- Be a visible and active leader on the floor, ensuring peak service during rushes and resolving issues with grace and urgency.

- Cultivate a customer-first mindset throughout the team, with a strong emphasis on speed, quality, and friendliness.

Operations & Financial Performance

- Manage daily operations including staffing, scheduling, inventory control, vendor relationships, and order management.

- Monitor food and beverage quality, inventory levels, and equipment performance to ensure efficiency and consistency.

- Drive store performance by monitoring KPIs, managing labor and cost of goods, and reporting data to corporate leadership.

- Maintain a clean, safe, and functional store at all times—including FOH, BOH, and all guest-facing areas.

What We’re Looking For:

- Minimum of 3 years in a general management role, ideally in a high-volume cafe, QSR, or hospitality environment.

- Proven ability to manage teams, run smooth operations, and deliver five-star service during long or stressful days.

- Strong communication and interpersonal skills, both with staff and customers.

- Availability to work 45–50+ hours per week, including early mornings, weekends, and holidays as needed.

- Detail-oriented, organized, and energized by building systems and solving problems.

- Able to work on your feet for extended periods and lift up to 50 pounds.

Perks & Benefits

- Competitive base salary ($50,000-58,000) + performance-based bonus structure

- Medical, dental, and vision insurance

- 401K with matching

- Paid time off

- Growth opportunities within a growing, mission-driven company

- Free coffee, meals during shifts, and the occasional dog kiss

Ready to Lead the Pack?

If you’re a hospitality leader with a heart for service, a head for systems, and the hustle to match—we’d love to meet you. Please email a COVER LETTER and resume to [email protected].