Manager, Learning Management Systems

Summary Of Responsibilities

The Manager, Learning Management Systems (LMS) is responsible for the strategic ownership, administration, and continuous evolution of Tropical Smoothie Cafe’s Learning Management System . This role serves as the system owner and architect for user provisioning, hierarchy design, and curriculum learning paths across franchisee, field, and Support Center audiences.

This position blends technical system management with forward-thinking learning design. The Manager leads eLearning development, content governance, and platform innovation, leveraging AI-enabled tools where appropriate to improve speed to competence, operational consistency, and learning effectiveness.

This role emphasizes intuitive content organization, clear role-based learning journeys, and simple navigation so learners always know what to complete, when to complete it, and how it supports operational excellence.

Essential Job Responsibilities

LMS Ownership & System Architecture

• Own the LMS platform configuration, hierarchy, roles, permissions, and governance.
• Maintain scalable system architecture aligned to franchisee ownership, cafe structure, field leadership, and Support Center roles.
• Serve as a primary liaison with LMS for enhancements, testing, and platform releases.
• Ensure system stability, data integrity, and reporting accuracy.
  
  

User Provisioning & Governance

• Design and maintain standardized user provisioning models by role (Crew, Manager, Franchisee, FBL, Support Center).
• Partner with Operations, HR, and Technology to align access controls with joint-employer and brand governance considerations.
• Maintain SOPs and documentation for onboarding, offboarding, and role changes.
  
  

Curriculum Strategy & Learning Path Design

• Design, organize, and maintain structured learning paths by role and tenure.
• Ensure learning journeys are intuitive, progressive, and aligned to operational priorities and brand standards.
• Regularly audit, refresh, and retire content to prevent outdated or duplicative materials.
  
  

eLearning Development & Content Management

• Develop high-quality eLearning content using modern instructional design principles.
• Leverage video, microlearning, interactive modules, and job aids to support diverse learning needs.
• Maintain disciplined asset organization, version control, and documentation standards.
  
  

Cafe Readiness & Operational Enablement

• Lead Cafe Readiness programs including Franchise Orientation and Certified Training Cafe standards.
• Partner with Operations to ensure training is executable in real cafe environments.
• Translate operational standards and initiatives into clear learning and readiness requirements.
  
  

Innovation, AI & Continuous Improvement

• Identify and pilot AI-enabled tools to support content creation, personalization, assessments, and insights.
• Use LMS data and analytics to inform training improvements and future roadmap opportunities.
• Stay current on learning technology and franchise training best practices.
  
  

Cross-Functional Partnership

• Partner with Operations, Field Leadership, Technology, Marketing, and HR to support enterprise initiatives.
• Translate operational changes and new programs into effective, scalable learning solutions.
  
  

Required Experience

• 5+ years of LMS administration or management experience in a multi-unit or franchise environment.
• Demonstrated experience with system architecture, user provisioning, and role-based access.
• Proven experience designing learning paths and developing eLearning content.
• Strong organizational skills with exceptional attention to detail.
• Ability to influence cross-functionally without direct authority.
  
  

Preferred experience:

• Restaurant, retail, or franchise experience.
• Hands-on experience with eLearning authoring tools (Articulate, Rise, Captivate).
• Experience leveraging AI tools in learning or content development.
  
  

Educational Requirements

Bachelor’s degree preferred in Learning & Development, Instructional Design, Education Technology, Operations, or related field, or equivalent relevant experience.

WORKING CONDITIONS

Office-based role in Atlanta, GA with cross-functional collaboration and occasional field interaction.

BUDGETARY RESPONSIBILITY

No direct budget authority; role significantly impacts training effectiveness, operational consistency, and system scalability.