Senior control room operator, Distribution 2nd Shift

Now Brewing – Senior Control Room Operator! #tobeapartner

Shift: Monday-Thursday 5PM-3:30AM

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by monitoring, managing, and optimizing the automated systems within our distribution center, including conveyors, sorters, robotics, and storage solutions. This role involves real-time system oversight, troubleshooting, and coordination with various departments to resolve issues that may impact facility operations. This role is a critical part in ensuring system efficiency, minimizing downtime, and supporting operational teams while maintaining a strong focus on safety and continuous improvement.

As a senior control room operator, you will…

System Monitoring And Control

• Monitor automated systems, including conveyors, sorters, robotics, and storage solutions, using control room software and hardware interfaces.
• Identify and promptly address alarms, faults, and system interruptions to minimize downtime.
• Conduct regular system health checks and maintain accurate records of system performance metrics.
  
  

Troubleshooting And Issue Resolution

• Diagnose and resolve technical issues with automated equipment in collaboration with maintenance and engineering teams.
• Escalate critical issues to appropriate personnel, including vendors or manufacturers, as needed.
• Log and track all system issues using the company’s incident management system.
  
  

Coordination And Communication

• Serve as the central point of contact for operations teams, providing timely updates on system status and any operational impacts.
• Coordinate with floor staff to ensure smooth material flow and resolve bottlenecks efficiently.
• Work closely with IT and engineering teams to address software and hardware updates or repairs.
  
  

Safety And Compliance

• Monitor system performance to ensure compliance with established safety and operational standards.
• Follow protocols for system shutdowns, restarts, and maintenance activities.
• Demonstrate and understand safety as a core value and follows the key essentials to safety as set forth by our safety resolution; reinforce and coach others to do the same.
• Understand and follow established safety guidelines, consistently comply with all safety procedures (e.g. PPE, Lock Out Tag Out).
• Maintain product quality through adherence to Good Manufacturing Practices, Food Safety Preventative Controls, product specifications and quality procedures. Monitor and document quality measures using analytical tools.
  
  

Continuous Improvement

• Provide input on potential enhancements to improve system performance, efficiency, and reliability.
• Attend training sessions to stay updated on system changes and best practices.
• Assist in developing and maintaining standard operating procedures (SOPs) for control room operations.
  
  

We’d Love To Hear From People With

• Education (minimum education level, degree or certification necessary): High school diploma / GED, US military service or equivalent
• Skills (minimum skills required):
• Experience in system monitoring, automation, or a control room environment preferred.
• Strong troubleshooting and problem-solving abilities, with a keen attention to detail.
• Ability to work collaboratively with cross-functional teams, including operations, maintenance, IT, and engineering.
• Proficient with control room software, hardware interfaces, and incident management systems.
• Excellent communication and coordination abilities, with the ability to work under pressure and manage multiple tasks.
• Detail-oriented with strong organizational skills.
• A mindset for continuous improvement and a proactive approach to addressing challenges in a fast-paced environment.
• Two (2) years’ experience in an automated distribution center, manufacturing environment, or related field.
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.