Shop Manager

Needmore Coffee Roasters – Bloomington, IN

Classification: Full-Time, Salary (Exempt)

Schedule: Open availability required (early mornings, weekends, holidays)

Compensation: $39,520 to $45,760 annually (depending on experience)

Reports To: Store Owner and/or General Manager

Since 2014, Needmore has been Bloomington’s neighborhood gathering space. We are dedicated to ethically sourced coffee, quality roasting, and genuine hospitality.

As our Shop Manager, you are a vital partner to the owner, a mentor to our baristas, and a welcoming face to our regulars. If you love specialty coffee, take pride in a smooth-running shop, and thrive on supporting others, you will fit right in.

• Real Support: Weekly 1-on-1 coaching and the dedicated hours you need to succeed.
• Shared Success: A competitive salary plus an annual bonus tied directly to cafe sales growth.
• Growth & Reviews: Formal performance and wage review at 90 days, and annually thereafter.
• Great Culture: A positive, professional workspace where teamwork comes first.

• Ensure 100% compliance with opening and closing shop checklists across all shifts.
• Manage staff positioning proactively so the team is consistently prepared for rushes.
• Maintain a calm presence on the bar and oversee daily beverage recipe calibration.
• Deep-clean commercial espresso machinery and grinders at least weekly, logging completion on the equipment log.

• Audit inventory and submit accurate purchasing orders weekly and on schedule.
• Review weekly sales reports to identify trends, manage product waste, and proactively suggest adjustments to maximize shop profitability.
• Manage shop cash logistics, including executing weekly cash deposits and maintaining accurate change box refreshes.
• Coordinate and execute weekly grocery and supply pickups to keep the café fully stocked.
• Publish the monthly staff schedule on time, balancing labor budgets with shop volume.
• Inspect incoming shipments immediately for safety (e.g., cold items, un-melted perishables) and rotate stock using First In, First Out (FIFO).
• Oversee and manage the staff member responsible for fielding and executing café catering orders.
• Collaborate with Owner: Manage daily operational routines and floor coaching; work directly with the owner on hiring needs, terminations, written warnings, and major facility repairs.

• Ensure baristas greet every guest immediately with eye contact and a warm welcome.
• Hold the team accountable to strict daily cleanliness standards for seating areas, condiment stands, and restrooms.
• Direct staff to keep behind-the-counter storage organized and free of customer-visible clutter.
• Resolve customer complaints or beverage mistakes on the spot with an immediate, helpful solution.

• Oversee the training of incoming baristas, ensuring they thoroughly complete our curriculum and pass a practical bar flow and recipe check-off.
• Run regular skill refreshers to ensure the team can confidently prepare high-quality drinks with exact accuracy and efficiency.
• Plan, conduct, and document quarterly, structured skills evaluations and upskilling sessions for each barista.
• Plan and conduct comprehensive all-team meetings twice a year to align staff on goals, standards, and training refreshers.
• Log one documented coaching touchpoint per week with each staff member.
• Uphold shop professionalism by proactively addressing distractions, cell phone infractions, or workplace drama, ensuring the team stays fully engaged and guest-focused on shift.
• Enforce workplace health protocols, including employee illness restrictions and sanitation steps.

• Submit a concise, objective weekly summary to the Owner/General Manager to review during your 1-on-1, detailing team performance, inventory updates, handbook compliance, and challenges.
• Perform other operational or administrative duties as required to support the health and growth of the café.

• Experience: Minimum one year of management/supervisory experience (café or food service preferred); minimum two-year commitment expected.
• Technical Skills: Ability to manage POS backend tools (reports, hours) and effectively direct others under pressure.
• Interpersonal: Strong communication skills with a genuine willingness to learn and share product knowledge.
• Physical Requirements: Ability to stand for a 6–8 hour shift, lift up to 50 lbs, and handle repetitive drink-making motions.
• Reliability: Exceptional attendance and punctuality are strict requirements.

Needmore Coffee Roasters reserves the right to modify or change job duties as business needs evolve.