Sr. Training & NSO Leader

WHAT’S BREWING IN THIS ROLE?

The Senior Training & NSO Leader owns the execution of Training and New Stand Operations (NSO) across the Pacific Northwest, with an initial focus on Oregon and Washington. As M7B begins a long-term commitment to develop more than 200 stands across the Northwest, this role will lead the Training & NSO execution behind that expansion and help build the teams and leadership structure needed to support it at scale.

This role operates with a high level of autonomy and serves as the primary Training & NSO leader in those markets. This person will lead new stand operations, drive the execution of training programs and standards, develop and lead teams, and partner closely with Operations to ensure teams are prepared for long-term success.

This is a highly field-focused role. Significant travel should be expected as we begin growing throughout Oregon and Washington. As stands open and local teams and training resources become established, the travel demands of the role will naturally shift over time, while flexibility and regular time in the field will remain an important part of the position.

RESPONSIBILITIES

New Stand Operations

* Own Training & NSO execution for new stand openings across Oregon and Washington.

* Lead opening preparation, training, execution, and transition to Operations.

* Maintain a strong onsite presence during periods of market growth.

* Identify opening readiness risks and partner with Operations to drive solutions.

* Coordinate Training & NSO resources based on opening schedules and business needs.

* Evaluate opening performance and continuously improve NSO execution.

Training & Development

* Lead the execution of Training initiatives and programs throughout the market.

* Build the training foundation and local resources needed to support continued growth.

* Partner with Operations to identify training and development opportunities.

* Support MIT, Stand Leader, and other leadership development programs.

* Ensure training standards and expectations are consistently executed in the field.

Team Leadership & Partnership

* As the market grows, build toward a leadership structure with direct reports, each responsible for leading their respective Training & NSO teams.

* Build and maintain a strong pipeline of local Ballers, Baller Captains (Traveling Trainers), and NSO Associates across Oregon and Washington.

* Set priorities and deploy resources based on openings, training needs, and business priorities.

* Serve as the primary Training & NSO partner to Operations leadership in the Pacific Northwest.

* Independently manage day-to-day Training & NSO needs while maintaining alignment with the Director of Training & NSO.

REQUIRED QUALIFICATIONS

* 5+ years of progressive leadership experience in restaurant, coffee, retail, or other high-volume service environments; previous Training and/or New Restaurant/Store Opening experience is a major plus.

* Open availability and ability to travel extensively throughout Oregon and Washington, including occasional extended travel periods of up to 3–4 weeks based on new stand opening needs, training, and business priorities, with additional travel across the U.S. as needed.

* Brings a high level of Energy, Urgency, and Enthusiasm to team environments.

* Valid driver’s license with reliable transportation and proof of insurance.

* Strong operational knowledge with the ability to lead effectively across multiple stands and priorities in fast-paced environments.

* Proven ability to coach, develop, and hold leaders accountable to performance expectations.

* Strong communication and relationship-building skills with the ability to effectively partner with Operations and cross-functional leaders.

* Demonstrated ability to independently manage multiple new stand openings, teams, projects, and priorities while making sound decisions with limited day-to-day oversight.