Starbucks Lead Barista

Responsibilities

Responsible for role modeling our customer service commitment

Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction

Actively seeks to recognize, include, appreciate, support and delight our guest

Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites

Connect guests with events and offers by staying informed about relevant information

Accurately rings customer orders and follows proper cash handling procedures

Maintain a calm demeanor during periods of high volume or unusual events

Contributes to positive team environment

Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security

Maintain a clean and organized workspace

Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards

Follow health, safety, and sanitation guidelines for all products and equipment

Maintain regular and punctual attendance

Assist with training

Provide feedback to store manager on team performance during shift

Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance

Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.

Execute store operations during scheduled shifts.

Organize opening and closing duties as assigned.

Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team

Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.

Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

Utilizes operational tools to achieve operational excellence during the shift.

Job Qualifications And Required Skills

Customer service experience in a hospitality or restaurant environment - 1 year

Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers

At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

Meet store operating policies and standards

Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the restaurant and hospitality environment

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.