Barista - Resident Service Staff

Description

Overview:

A friendly, service-oriented professional committed to creating exceptional experiences for residents within our community dining spaces, including the coffee bar. This role goes beyond preparing beverages or meals. It focuses on delivering outstanding service in a warm, welcoming environment that supports a high standard of resident satisfaction and hospitality.

Essential Duties

• Greet and engage residents and guests with professionalism, warmth, and exceptional customer service.
• Prepare and serve menu items accurately, following established recipes and quality standards.
• Provide knowledgeable information about offerings and assist residents with requests in a courteous and helpful manner.
• Maintain inventory levels by replenishing food and beverage supplies and restocking coffee bar essentials.
• Operate and maintain equipment according to procedures, perform basic troubleshooting, and coordinate repairs as needed.
• Ensure cleanliness and organization of the coffee bar area at all times.
• Follow all health, safety, and sanitation regulations to maintain a safe and compliant work environment.
• Support continuous improvement by evaluating workflows, suggesting enhancements, and maintaining a welcoming presentation of the space.
• Stay current with industry trends through educational opportunities, relevant publications, and networking.
• Demonstrate ownership and initiative by embracing new tasks, fulfilling special requests, and identifying ways to add value.
• All other duties as assigned.
  
  

Education & Experience

Experience in providing high-level customer service in a fast-paced environment.

• Food Handler Certificate (Health Card) required.
• Excellent verbal communication and interpersonal skills, with the ability to interact effectively with a diverse resident and staff population.
• High school diploma or equivalent required.
• Post-secondary education or relevant coursework preferred.
• Ability to maintain confidentiality and adhere to company policies regarding resident, staff, and operational information.
• Working knowledge of barista equipment and food service machinery preferred; training will be provided as needed.
  
  

Knowledge, Skills & Proficiencies

• Demonstrates strong customer service skills with a professional, courteous demeanor.
• Maintains composure and professionalism when handling difficult or escalated situations.
• Represents the company positively and constructively in all interactions.
• Applies effective problem-solving skills and takes initiative to resolve issues.
• Takes ownership of concerns and follows through to ensure resolution and satisfaction.
• Shows resourcefulness and the ability to connect information to address resident or customer needs.
• Maintains up-to-date knowledge of relevant policies, procedures, and job responsibilities.
• Proactively seeks opportunities for skill development and continuous learning.
• Displays a consistently positive and resilient attitude, even during challenging interactions.
  
  

Physical Requirements & Working Environment

• Requires standing and active movement throughout the shift.
• Involve routine tasks such as inventory management, bending, lifting, grasping, pushing, and pulling.
• Must be able to lift and move items weighing up to 45 lbs. multiple times per day.
  
  

Work Location: Las Vegas, NV

Work Hours: Monday to Friday

What We Offer

• 10 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match
  
  

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our career website.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.